Subject Matter Experts: The Hot New Sales Tool and How to Use Them

Janek Performance Group

A SME is someone who is an expert in a particular area or field – in the business world, they’re sometimes called technical experts or sales support.

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Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

It also means they have a wide variety of tools at their disposal, depending on the provider they choose. Built-in collaboration tools. Collaboration tools include call group, call monitoring, live chat , file sharing, online meetings, and video conferencing.

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The CEO Tour: What I Learned Walking in our Customers Shoes

OnePageCRM

Inset: Some of the team at Birchwood Price Tools. Featured Sales Tips The CEO Tour business owners crm customer visits customers roundukwithawhiteboard small business SMB SMB CRM SME's Thinking Global UK tourWhat a 30-Day Trip around the UK Taught Me About Business Success.

The CEO Tour: What I learned Walking in our Customers Shoes

OnePageCRM

Inset: Some of the team at Birchwood Price Tools. Featured Sales Tips The CEO Tour business owners crm customer visits customers roundukwithawhiteboard small business SMB SMB CRM SME's Thinking Global UK tourWhat a 30-Day Trip around the UK Taught Me About Business Success.

The ultimate sales guide to setting and discussing pricing

OnePageCRM

Bundle tools that increase customer success. Featured Guest Post Sales Tips SMB / SMEEstimated reading time: 24 minutes. There’s an old joke in sales about selling products at a loss but making it up on volume.

EmployAbility Galway increases new hires by 87% since using OnePageCRM

OnePageCRM

We work in a collaborative work setting, but just didn’t have collaborative tools and now we do with OnePageCRM.”. Looking for a proven sales tool to help you close more deals? Case study Featured Inside Sales SMB / SME

OneLaw increases productivity and gains momentum using OnePageCRM

OnePageCRM

It’s a useful tool to help us forecast and be more proactive when moving a sale forward.”. Looking for a proven sales tool to help you close more deals? Case study Featured Inside Sales SMB / SME B2B sales close sales Sales sales cycleThe management team at OneLaw (A Legal practice management software company) believed there was a better way of streamlining their daily operations and decided to do a complete company-wide systems overhaul.

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The Ultimate Guide To Email Marketing For SMES

Pipeliner

Whether you are operating a small or medium enterprise in your locality, you have to maximize the use of digital tools to get sales. As an SME, you have a very personal relationship with your customers. Email marketing is a targeting tool.

Value of Assessment ROI & TCO Tools for Demand-Gen and Sales Enablement Campaigns

The ROI Guy

Used to evolve direct and channel sales professionals from antiquated features / function / price selling, to modern solution selling techniques, Alinean value-based interactive sales tools have been proven to reduce the time it takes to develop credible assessments and business cases from days to an hour or less, reduce discounting and increase deal size by 20%, reduce sales cycles by 30-40%, drive channel partner loyalty, and increase the competitive success rate of proposals by over 60%.

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A Critical Mistake In Handle Prospecting Objections

The Pipeline

There is no mistaking a rejection on the phone, but with those other softer tools, you can tell yourself they’re just ignoring you, maybe next time. Any number of things an SME is in a position to do to extend the interruption – first objection – to a conversation. By Tibor Shanto.

Pricing Strategies for Your Product or Service [Ultimate guide]

OnePageCRM

Bundle tools that increase customer success. Looking for a proven sales tool to help you close more deals? Featured Guest Post Sales Tips SMB / SMEEstimated reading time: 24 minutes. There’s an old joke in sales about selling products at a loss but making it up on volume.

Letting Your Prospects Train You

The Pipeline

The expanding toolkit applies to more than tools we use to prospect. Once the conversation gets going, it’s a question of free-styling, where the SME are separated from the also-rans. By Tibor Shanto.

Finding Clarity of Virtual Context during Virtual Meetings

Babette Ten Haken

I am a member of SME, ASQ, SHRM and the National Speakers Association. My playbook of communication tools and methods, Do YOU Mean Business? Determine the clarity of virtual context before and during virtual meetings.

Throwing Storytelling Spaghetti against the Wall does not Stick

Babette Ten Haken

I am a member of SME, ASQ, SHRM and the National Speakers Association. My playbook of communication tools and methods, Do YOU Mean Business? Are you throwing storytelling spaghetti at employees and clients? Hoping they glean whatever message they can?

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Is Discipline-Specific Terminology creating Storytelling Barriers?

Babette Ten Haken

I am a member of SME, ASQ, SHRM, ATD and the National Speakers Association. My playbook of communication tools and methods, Do YOU Mean Business? Today, let’s work on how your dependence on discipline-specific terminology creates storytelling barriers.

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2 Ways Time-Starved Organizations Can Kick Virtual Sales Training Into High Gear

Allego

Because many salespeople spend so much time using programs such as Salesforce, it’s imperative to plug training content into these tools to make topics easily discoverable.

Purpose-Driven Stories move beyond Quotas and KPIs

Babette Ten Haken

I’m a member of SME, ASQ, SHRM and the National Speakers Association. Get started with my playbook of communication tools, Do YOU Mean Business? Telling purpose-driven stories engages strategic partners and clients.

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Social Communication is not ever Permission to Sell

Babette Ten Haken

leadership and communication skillsets, tools and strategies for today’s and tomorrow’s digitally transforming industries. She is a member of SME, ASQ, SHRM and the National Speakers Association. Social communication etiquette is going over the top. Have you noticed?

Push and Pull In Sales

The Pipeline

Ignoring the tools and resources you may want to utilize, there only three things that are going to happen; You’re going to lift it (in this case maybe a crane, so will move to the next). The more and better they recognize and accept your SME status, the more effective you will be.

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Pack Your Prospecting Call With Things to Unpack During Discovery

The Pipeline

If you can’t talk product, and you’re an SME, you must speak about your area of expertise. We do offer our clients our 360 Degree Deal View ; it is indeed more about the discipline than the tool. ( By Tibor Shanto.

Compelling Client Stories are We Stories not Me Stories

Babette Ten Haken

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools and methods, Do YOU Mean Business? We Stories create the most compelling client stories.

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Develop Storytelling Confidence to avoid Shapeshifting Stories

Babette Ten Haken

I am a member of SME, ASQ, SHRM and the National Speakers Association. My playbook of 16 communication tools, Do YOU Mean Business? Do you have storytelling confidence? You know, telling stories consistently, time after time.

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Does Cupcake Sprinkles Storytelling convince Clients? Part 1

Babette Ten Haken

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools, Do YOU Mean Business? Is your cupcake sprinkles storytelling strategy convincing clients to do business with you?

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Getting On The Right Timeline

The Pipeline

There is an alternative to this passive “Wait Till They Are Ready” approach preached by many pundits and vendors with tools to help you wait. As an SME, you can begin to influence, change timelines, be their emotional favourite and more. By Tibor Shanto. Many in sales believe that there will be no action by a buyer unless there is a compelling event. Not here to argue that, it certainly helps when the buyer is already motivated by a deadline, an immovable one is that much better.

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Why Storytelling Confidence grows Your Professional Credibility

Babette Ten Haken

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools and methods, Do YOU Mean Business? Developing storytelling confidence moves you one millimeter forward, beyond remaining professionally comfortable.

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2 Ways Internal Client Experiences are key to External CXs

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. What is the role of internal client experiences in creating extraordinary external client experiences (CX)?

SME 168

CMO: Are you going to have a job in 2014

Sales Benchmark Index

Sales enablement tools can’t get a cursory review. Technical sales reps or SME’s. You’re completing 2013 and building your marketing strategy for 2014. Perhaps you’re beginning to roll out marketing automation or some form of company-wide communication program.

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Artificial Customer Conversations beget Artificial Customer Experiences

Babette Ten Haken

Listening strategies and tools for the voice of the customer can produce skewed insights. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

The New Normal: An Overused, But Valid Phrase To Describe Our Future of Distance Learning And Virtual Training Software

Lessonly

Digital learning tools have always been valuable for businesses, schools, nonprofits, etc. If the employee has a question about part of the training content, they can submit their question to the respective subject matter expert (SME) through that button.

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Refresh with this Mid Year Professional Innovation Blog Post Review

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. Take a mid year professional innovation break! Refresh and recalibrate your brain.

SME 68

Relying on Yesterday’s Business Backstory to drive Business Growth?

Babette Ten Haken

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools and methods, Do YOU Mean Business? Yesterday’s business backstory gets you to where you are today.

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Why do Organizations have Competing Customer Retention Cultures?

Babette Ten Haken

Sequestering employees in well-entrenched departmental silos reinforces specific professional mindset, habits, skills and tools. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Why Exit Interviews provide a Customer Experience Reality Check

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. She is a member of SME, ASQ, SHRM and the National Speakers Association. OK, exit interviews are tough.

Start A Customer Micro Experience Playbook this Summer!

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. Customer micro experiences play out big time, towards acquiring and retaining a loyal customer base full of raving client evangelists!

Uncomfortable Business Stories are Client Retention Stories

Babette Ten Haken

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools, Do YOU Mean Business? Do you tell uncomfortable business stories to your clients and colleagues?

Packing More Than You Can Deliver into Your Sales Story?

Babette Ten Haken

Instead of moving the business to the next, unfeasible, level, I recommended re-tooling (literally) and recalibrating the business and hiring models for this business. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

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Why tread water in an Us versus Them Business Model?

Babette Ten Haken

And you yearn for a cultural environment, processes, tools and business model to create collaborative, extraordinary and enduring customer experiences. She is a member of SME, ASQ, SHRM and the National Speakers Association.

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5 Questions to create a Collaborative Customer Experience Strategy

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. A collaborative customer experience strategy requires more than having clients to survey.

3 Ways to become Professionally Compelling to Clients

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. What happens when we become professionally compelling to clients? For starters, clients invite us to their business tables. As resources.

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To discover the Customer Experience Gap think Laterally

Babette Ten Haken

Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association. Businesses have a customer experience gap. Do you know where your gap is located?