Customer Service, Retention, SME and Tools

Why do Organizations have Competing Customer Retention Cultures?

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. First, competing customer retention cultures are sustained within traditional departmental silos and business models.

Retention

Retention Ideal Customer Profile Hiring Customer

Refresh with this Mid Year Professional Innovation Blog Post Review

Babette Ten Haken

JULY 2, 2018

And as you plan for your next association meeting or organization event, consider bringing me in to conduct one o f my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention. is available on Amazon. Image source: Fotolia.

SME

SME Retention Motivation Meeting

To discover the Customer Experience Gap think Laterally

Babette Ten Haken

AUGUST 2, 2018

The last time I checked, customers do not work hard to make sure your own department fulfills their quotas and KPIs. To detect the customer experience gap, think laterally, rather than limitedly. When I work with clients on customer retention issues, we focus our forensics on locating gaps in customer experience execution and delivery.

Customer

Customer Survey SME Retention

4 Ways We become Professionally Predictable to Customers

Babette Ten Haken

AUGUST 6, 2018

Consider the impact professional predictability has on customer experience, success and retention. When Yesterday’s business development and customer success strategies continue to marginalize us, we become professionally predictable. Babette’s playbook of collaboration tools, Do YOU Mean Business? , Not pretty, eh?

Customer

Customer Engineering SME Retention

Leaving Customer Care up to Customers? They don?t care!

Babette Ten Haken

JUNE 25, 2018

So much for “sticking close to the customer” for customer retention? Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business? ,

Customer

Customer SME Retention Hiring

How Professional Bias undercuts Productivity and Profitability

Babette Ten Haken

JUNE 21, 2018

” Or, consider the administrators, customer service reps and loading dock workers who continuously are asked: “Hey, can you do this for me?” Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

SME

SME Margin Retention Travel

Develop Your Professional Zen for Customer Experience Success

Babette Ten Haken

AUGUST 13, 2018

The goal of developing professional Zen is to create an ongoing customer experience. That is what customer retention is all about. Consequently, the recommendations we make to clients are customized, distinctive and strategically impactful, geared towards the sustainability of their businesses. Or tech platform prompts.

Customer

Customer SME Retention Quota

Does Your Professional Urgency conflict with Your Clients’ Priorities?

Babette Ten Haken

JUNE 4, 2018

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME

SME Churn Face-to-face Engineering

3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

SEPTEMBER 13, 2018

leadership and communication skillsets, tools and strategies for today’s and tomorrow’s digitally transforming industries. Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile

Ideal Customer Profile Face-to-face SME Hiring

The Professional Wisdom of Our Professional Breakout Moment

Babette Ten Haken

JULY 23, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

Face-to-face

Face-to-face SME Retention Coaching

These 2 Skills make Executing Business Strategy less Difficult

Babette Ten Haken

JULY 11, 2018

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association.

Strategy

Strategy SME Face-to-face Account

Does Cupcake Sprinkles Storytelling convince Clients? Part 1

Babette Ten Haken

JULY 8, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools, Do YOU Mean Business? Find out more about Babette’s professional story here. is available on Amazon.com. Babette’s speaker profile is on the espeakers platform. Contact Babette here. .

Ideal Customer Profile

Ideal Customer Profile Outsourcing Services SME Hiring

Professional Momentum requires a Balanced Start

Babette Ten Haken

JULY 12, 2018

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME

SME Hiring Retention Motivation

Got a SOGOP Policy or do You Wish and Hope and Waste Time?

Babette Ten Haken

JUNE 6, 2018

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business? , She is a member of SME, ASQ, SHRM and the National Speakers Association.

Policies

Policies Demand Generation Agencies SME Energy

Do Your Technical Project Teams experience Stakeholder Pushback?

Babette Ten Haken

MARCH 13, 2019

Rather than telling a story, proposing projects conforms to narrating a business case for project support: justification of an investment in anticipation of the benefit of our tools, products and services. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Ideal Customer Profile

Ideal Customer Profile Proposal SME Margin

Artificial Customer Conversations beget Artificial Customer Experiences

Babette Ten Haken

JANUARY 9, 2019

Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations? Listening strategies and tools for the voice of the customer can produce skewed insights. Are customers talking to bots and responding to prompts via digital interfaces?

Ideal Customer Profile

Ideal Customer Profile Conversion Customer SME

Does Your Major Account Team experience Stakeholder Resistance?

Babette Ten Haken

MARCH 14, 2019

When a major account team focuses on narrating business cases to justify client investment, in anticipation of the benefit of the organization’s tools, products and services, they sell themselves short. Consider that customer and stakeholder resistance reflects a conceptual and communication disconnect. Over the long run.

Account

Account Ideal Customer Profile Proposal SME

2 Ways Internal Client Experiences are key to External CXs

Babette Ten Haken

AUGUST 9, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

SME

SME Churn Retention Enterprise

5 Questions to create a Collaborative Customer Experience Strategy

Babette Ten Haken

JULY 30, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

Strategy

Strategy Customer SME Survey

170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

OCTOBER 7, 2021

She uses her expertise in talent analysis and strength management as well as our state-of-the-art tools to help her customers recruit, select, develop, and retain the very best. The world of sales is awesome and can lead you to see many places, you control your earnings, and always be learning new leading edge tools/apps/programs etc.

Hiring

Hiring Ideal Customer Profile Top of Funnel Lead Rank

The Customer Experience Glass remains at Half Capacity

Babette Ten Haken

APRIL 3, 2019

Most groups I speak to rely on a traditional 5-point customer satisfaction rating scale to keep them going in the right direction. Yet, as a planning tool, this scale falls short of delivering the insight and direction required not only for business growth. But also to drive internal stakeholder success and customer retention.

Ideal Customer Profile

Ideal Customer Profile Scale Customer Hiring

Sales Pro Central

Why do Organizations have Competing Customer Retention Cultures?

Refresh with this Mid Year Professional Innovation Blog Post Review

Trending Sources

To discover the Customer Experience Gap think Laterally

4 Ways We become Professionally Predictable to Customers

Leaving Customer Care up to Customers? They don?t care!

How Professional Bias undercuts Productivity and Profitability

Develop Your Professional Zen for Customer Experience Success

Does Your Professional Urgency conflict with Your Clients’ Priorities?

3 Industry40 Soft Skills catalyze Personal Development and Leadership

The Professional Wisdom of Our Professional Breakout Moment

These 2 Skills make Executing Business Strategy less Difficult

Does Cupcake Sprinkles Storytelling convince Clients? Part 1

Professional Momentum requires a Balanced Start

Got a SOGOP Policy or do You Wish and Hope and Waste Time?

Do Your Technical Project Teams experience Stakeholder Pushback?

Artificial Customer Conversations beget Artificial Customer Experiences

Does Your Major Account Team experience Stakeholder Resistance?

2 Ways Internal Client Experiences are key to External CXs

5 Questions to create a Collaborative Customer Experience Strategy

170+ Women in Sales Share Their Career-Defining Aha Moment

The Customer Experience Glass remains at Half Capacity

Stay Connected