Crunchbase

JULY 2, 2020

Self-service has long been found to have a high impact on customer satisfaction. In fact, Gartner recently found that the technologies commanding the most investment in customer service are those related to customer-facing channels, such as self-service. From 2016 to 2018, he was Head of Uber Eats in EMEA.

Outsourcing Services 52

Outsourcing Services Scale Hiring Face-to-face 52

Tenfold

OCTOBER 10, 2017

Back in 2014, gamification as a strategy for improving sales productivity was the trend – not that it was a new breakthrough idea then. In fact, Badgeville, one of today’s leading enterprise gamification software companies, started operating in 2010. It was able to raise $15 million in venture capital funding within its first year.

CRM 40

CRM Competition Motivation Software 40

SugarCRM

NOVEMBER 16, 2017

Customers have gotten used to this type of AI-driven technology , and have become used to high-convenience service technology – regardless of whether you’re selling books, enterprise software, or farm equipment. Customers today also expect seamless transactions across devices, and 24/7 access on-the-go to products and services.

CRM 38

CRM Lead Rank Lead Scoring ROI 38

Crunchbase

DECEMBER 6, 2021

Although no number of lead prospecting tools can replace the value of the personal touch of relationship building, taking advantage of modern sales prospecting software is an easy way to cut down on tedious and repetitious tasks so you can close more deals. For instance, software can be used to search and manage a prospect list.

Ideal Customer Profile 111

Ideal Customer Profile Tools Prospecting Lead Rank 111

Pointclear

FEBRUARY 27, 2014

We are republishing this blog by Ruth Stevens (originally run January 29, 2014) because she hits the nail on the head about marketing automation. Marketers thought that the new CRM software would solve their customer service and customer retention problems. But it’s only a tool. It can’t develop value propositions.

Marketing 266

Marketing Strategy Eloqua Marketo 266

Sales Training Connection

JANUARY 27, 2014

According to a recent Corporate Executive Board (CEB) study , the individual salesperson “no longer reigns supreme”. Today, salespeople have available easy-to-use and powerful CRM systems and software applications that allow them to share information and insights to a degree that was hard to image even 5 years ago.

Health Care 106

Health Care Pivotal Trends Training 106

InsideSales.com

OCTOBER 14, 2019

Obsess over Customer Service. SaaS sales, or “Software as a Service” sales, is the process of offering cloud-based services through a system monitored and updated by an external provider to customers. Obsess over Customer Service. Customers should never be taken for granted.

SalesForce 40

SalesForce Hiring Top of Funnel RightNow 40