Stop Customer Service Contact Center Turnover with Customer Experience Management Software
Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% There’s serious potential for continuous training and customer experience management software to solve this major business issue. . of agents quit within 61-90 days and another 8.2% left within 3-6 months.
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