2016 Customer Service Study Training 
No More Cold Calling
AUGUST 24, 2017
percent of sales reps made quota in 2016. Because of this belief, CEOs invest more money in beer Fridays and office supplies than training their salespeople, sales managers, or any other department that interfaces with the customer. . Development Philosophy: You subscribe to “one and done” training. environments.
Lessonly
JULY 3, 2019
So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? Well in 2016, the Human Capital Institute took a deep dive into what onboarding model and strategies are most common. They studied 446 companies of varying sizes around the globe.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% There’s serious potential for continuous training and customer experience management software to solve this major business issue. . of agents quit within 61-90 days and another 8.2% left within 3-6 months.
Crunchbase
JULY 2, 2020
When UberEats first launched in EMEA in 2016, my team and I found ourselves immediately confronted with the challenge of scale. If you’re going to work with a third party though, understand that training is important. Self-service has long been found to have a high impact on customer satisfaction.
Advertisement
Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.
SugarCRM
DECEMBER 19, 2017
puts 2016 investment in AI at three times that of 2013 — between $26 billion and $39 billion. With this in mind, the CITE Research study found that the majority of respondents (63 percent) plan to use AI in the next two years. The group also rated customer service chatbots only as “somewhat helpful.”. Interestingly, U.S.
LeadFuze
JULY 16, 2019
Adopt a ‘Customer-Centric’ Business Strategy. According to research, only 14 percent of large B2B companies claimed to be genuinely customer-centric in 2016. As a corollary of this statement, it is evident that much needs to be done by B2B organisations to become customer-centric. Do so by training employees suitably.
Expert insights. Personalized for you.
214 
Let's personalize your content