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The Five CX Strategies That Deepen Customer Relationships

Miller Heiman Group

Your organization can kick-start this process by constructing a journey map to highlight gaps that, if resolved, would enable you to deliver more positive defining moments and exceed customer expectations. Stakeholders from sales enablement, sales and service should use VoC data to guide their approach to easing customer tension.

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Chorus.ai Provides Huge Assist to Sacramento Kings’ Sales Organization

Chorus.ai

In 2016, the NBA’s Sacramento Kings completed construction and moved to Golden 1 Center, a state-of-the-art indoor arena complex in an emerging lifestyle, entertainment, and retail neighborhood in Sacramento, known locally as DOCO, or Downtown Commons. It’s hardly surprising then that the Kings sales organization is big on technology tools.

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Choosing the Right Sales Motion for Your Business (28 Real-World Examples)

Sales Hacker

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. They do this by first identifying and focusing on the sales motions that are best for their product, team, and customer. Inside sales. Inside sales. Low-touch sales.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Women in sales often have a polarizing experience. Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. What is one a-ha moment you’ve had in your sales career?

Hiring 130
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The 15 Most Inspiring Sales Stories We Heard This Year

Sales Hacker

At the beginning of March, we announced the winners of the 2nd annual Sales Hacker Top 50 Awards, presented by Bravado. We searched through all of the reasons for nominations we received and picked out the stories about people in sales who do the hard work of elevating the sales profession.

Hiring 96
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How to Build an Online Presence as a Sales Industry Influencer, According to Notable Sales Experts

Hubspot Sales

Between 2014 and 2019, the increase in influencer marketing spend mirrored the decrease in print advertising spend. Now go ahead and put your salesperson hat back on so we can talk about what it means to be a sales industry influencer. Wonder what it takes to become a sales industry influencer? A clear, defined niche.

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The 5 Essential Components of Digital Transformation

DialSource

Digital Transformation in Sales. How is the digital uprising, and the concurrent shift to the knowledge economy, impacting the sales environment? When the potential customer does reach out, Sales is faced with the task of converting a prospect who’s already inundated with other sales messages vying for their attention.