Hubspot Sales

APRIL 6, 2023

A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience. A Moengage survey backed up that research — 27 percent of respondents said they were “most frustrated by receiving irrelevant content or product messages.” Video Content Won't Be Just for B2C Brands Videos are everywhere.

Trends 106

Trends B2B B2C Social Media 106

Zoominfo

FEBRUARY 17, 2020

Emotions’ and ‘feelings’ aren’t words that come up often in the B2B world. Sentiment analysis helps you pick up on customer attitudes quickly to tailor your strategy to fit their preferences. How do you track customer sentiment? The first step of sentiment analysis is to collect customer sentiment data.

Analysis 130

Analysis B2B Airlines Marketing 130

Zoominfo

AUGUST 29, 2018

Emotions’ and ‘feelings’ aren’t words that come up often in the B2B world. Sentiment analysis helps you pick up on customer attitudes quickly to tailor your strategy to fit their preferences. How do you track customer sentiment? The first step of sentiment analysis is to collect customer sentiment data.

Analysis 176

Analysis B2B Airlines Marketing 176

Apptivo

JUNE 22, 2022

Collecting data and understanding customer behavior is only the beginning. CRM embodies concepts, principles, practices and guidelines that determine how the organization wants to build a good relationship with the customers. CRM helps you with the following: Track user activities and behavior on your website. General CRM.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. What Is a Customer Satisfaction Crisis?

Customer 89

Customer Social Media Twitter Churn 89

Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

Airlines 54

Airlines Engineering Transportation Call-back 54

Hubspot Sales

MARCH 15, 2019

Census Bureau, the overall number of business applications began to recover in late 2009 and has been trending up for the past ten years. There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. Source: Capterra. That's good.

Outsourcing Services 145

Outsourcing Services Scale Lead Rank Lead Scoring 145