Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

Airlines 54

Airlines Engineering Transportation Call-back 54

Pointclear

APRIL 19, 2017

One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 Morning sessions set-up workshops in the afternoon. Prospecting sets you up for everything else in sales.”. I travel a ton, and the Southwest Airlines 737 feels like my personal Sales Force One.” Simplified. ”

Conference 124

Conference Outbound Social Media PointClear 124

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. What Is a Customer Satisfaction Crisis?

Customer 89

Customer Social Media Twitter Churn 89

John Barrows

OCTOBER 14, 2019

Follow the podcast: Subscribe on iTunes. When you are getting ready to call the airline for example and get the automated bot on the phone. With higher level stuff, the human is worth more than any other way of dealing with a situation in sales or customer service. Can You Teach Empathy? Subscribe on Spotify.

Scale 77

Scale Airlines Social Media Sales 77

Apptivo

JUNE 22, 2022

Collecting data and understanding customer behavior is only the beginning. CRM embodies concepts, principles, practices and guidelines that determine how the organization wants to build a good relationship with the customers. CRM helps you with the following: Track user activities and behavior on your website. General CRM.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52

SugarCRM

SEPTEMBER 6, 2019

It’s almost always the small, day-to-day interactions that cultivate customers for life. And if the advice is coming from Stratten, you know it’s worth following. The UnSeller isn’t just a customer experience expert. Rarely is there just one incident that causes a customer relationship to come crashing down.

Customer 28

Customer Customer Service Churn Airlines 28

SugarCRM

SEPTEMBER 6, 2019

It’s almost always the small, day-to-day interactions that cultivate customers for life. And if the advice is coming from Stratten, you know it’s worth following. The UnSeller isn’t just a customer experience expert. Rarely is there just one incident that causes a customer relationship to come crashing down.

Customer 28

Customer Customer Service Churn Airlines 28

Hubspot Sales

MARCH 15, 2019

Census Bureau, the overall number of business applications began to recover in late 2009 and has been trending up for the past ten years. There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. Source: Capterra. That's good.

Outsourcing Services 145

Outsourcing Services Scale Lead Rank Lead Scoring 145

Partners in Excellence

SEPTEMBER 5, 2012

.” Those few minutes waiting to see the customer. All that time traveling to and from the customer, all the spaces between those activities we have on our agendas. Upon reflection, it piles up. Many sales people I meet check their customer service records, has the customer called recently, have they had any issues?

Film 90

Film Travel Ideal Customer Profile Call-back 90

SMEI

DECEMBER 20, 2022

The need for digital transformation will be even more relevant in the following trends to watch for in 2023: 1. This is especially true for marketing, as digital channels and tools have become central to reaching and engaging customers. There are many companies that use social media to respond to customer inquiries and complaints.

Trends 23

Trends Social Media Marketing Airlines 23

Jonathan Farrington

OCTOBER 17, 2011

How to Delight Customers – The “What” and the “How”. You may think the following statement is a “no brainer” but if that is the case, how come 80% of organizations around the world haven’t woken up to it yet? “ To be outstanding, organizations must deliver excellence in both material and personal service.

Customer 37

Customer Airlines How To Follow-up 37

Lessonly

DECEMBER 18, 2019

This award-winning airline safety film from Virgin Atlantic is delightfully creative. We then learn through the eyes of the main character as we follow him through his dream sequence. . As Elon Musk stated, the lesson here is to, “boil things down to the most fundamental truths…and then reason up from there.”

Examples 30

Examples Video Training Airlines 30

LeveragePoint

SEPTEMBER 21, 2018

That frees up 5% more time per rep for customer interactions.”. “If Revenue and risk management benefits may be lost on procurement professionals, given their remit and their incentives, so focusing on hard costs with them, while not giving up on other value drivers is usually a good idea. Too good to be true?

Account Based Marketing 20

Account Based Marketing Account Lead Rank Lead Scoring 20

Product Management University

FEBRUARY 1, 2017

The result is portfolio strategy made up of a bunch of proposed product solutions instead of market solutions. You’ll end up with better vehicles for driving more impactful product solutions as well as transferring knowledge to the front lines of the organization for greater self-sufficiency in sales, marketing, services and support.

Marketing 40

Marketing Airlines Proposal Engineering 40