Smooth Sale

JULY 12, 2022

The Worst Possible Customer Service. Uncaring: No offer came our way to put the passengers up for the night in a motel or hotel nearby. Also lacking was a follow-up email expressing regret for the mishap. The Better Customer Service for the Return Flight: The Sales Success Ingredient.

Airlines 78

Airlines Hiring Hotels Customer Service 78

Smooth Sale

JULY 7, 2023

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Learn more to train teams and join the advocacy program.

Airlines 78

Airlines Loyalty Travel Hiring 78

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. What Is a Customer Satisfaction Crisis?

Customer 89

Customer Social Media Twitter Churn 89

Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

Airlines 54

Airlines Engineering Transportation Call-back 54

Pointclear

APRIL 19, 2017

One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 Morning sessions set-up workshops in the afternoon. Prospecting sets you up for everything else in sales.”. I travel a ton, and the Southwest Airlines 737 feels like my personal Sales Force One.” Simplified. ”

Conference 124

Conference Outbound Social Media PointClear 124

John Barrows

OCTOBER 14, 2019

Follow the podcast: Subscribe on iTunes. When you are getting ready to call the airline for example and get the automated bot on the phone. With higher level stuff, the human is worth more than any other way of dealing with a situation in sales or customer service. Can You Teach Empathy? Subscribe on Spotify.

Scale 77

Scale Airlines Social Media Sales 77

Lessonly

DECEMBER 18, 2019

What makes training videos so good, and what can you apply when creating your own? This post is the second in a series on using videos in training. The first post explored six reasons why you should consider adding videos to your training strategy. . To help you find nuggets of inspiration for your next training video.

Examples 30

Examples Video Training Airlines 30