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A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back

Nutshell

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. But what should a seller do after securing a new buyer? That’s to say, current customers will often spend more with your business than new buyers.

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A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back

Nutshell

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. But what should a seller do after securing a new buyer? Retention Increases Customer Loyalty. This is obviously great news for sales reps!

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4 Forever Changes Transforming B2B Revenue Activities

Sales and Marketing Management

Author: TIM RIESTERER Sales training and enablement leaders, it’s time to level up. Buyers are searching for more information on their own. As a result, your content can’t be just a companion to a sales-led customer conversation?— When buyers eventually do talk to your reps, those conversations will most often happen remotely.

B2B 199
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How to Adapt & Succeed When Pivoting to an Inside Sales Strategy

Sales Hacker

One of the professions that’s seen the most pandemic upheaval due to COVID-19 is outside sales. Fortunately, by leveraging a few inside sales best practices, outside sales reps can successfully pivot to remote sales. Reshaping Your Sales Process. And this can be a difficult adjustment to make.

Pivotal 79
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A Gift to You: Our Best Blogs and Podcasts of 2018

Alice Heiman

Showing your customers appreciation is part of any great sales organization’s routine. We need to do the work to earn their loyalty. . It’s funny to me that people forget that sales is a social process. Every good seller has a sales process that follows the way people want to buy. Is your sale complex?

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What Is the Real ROI of a Customer?

SugarCRM

Today’s buyer journeys are very different from ten years ago. Consider customer loyalty for a moment. First, you have to understand what drives customer loyalty. In a 2019 study , Gartner found that customer effort is the most significant measure in determining loyalty. But improved customer loyalty is only the beginning.

ROI 26
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Understanding Sales: A Total and Comprehensive Guide to Unlocking Success

Vengreso

Unlocking the power of sales might seem like a Herculean task, but with the right approach, it can become an achievable goal. Sales goes beyond merely selling products or services; it involves comprehending the desires of your customers and providing tailored solutions that meet their individual needs. What is Sales?

Hiring 40