MTD Sales Training
MARCH 5, 2019
When you hear the term ‘customer service’, what connotations spring up? Or that company who never stops cold-calling you? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. You follow up on that call when you didn’t need to.
No More Cold Calling
DECEMBER 20, 2018
I met Isaac a few weeks ago when my sister came for a visit and stayed at the Omni Hotel, San Francisco. She was at the entrance of the hotel when an Uber driver arrived with three sight-impaired women—all using white canes. And probably not just any hotel employee. He said the hotel would be pleased.
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Zendesk Sell
JANUARY 8, 2019
Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.
Score More Sales
AUGUST 5, 2011
How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Hotels: We stayed at a different hotel each night as we drove 8-10 hours per day. Isn’t that what good sales and customer service is SUPPOSED to do?
The Sales Hunter
NOVEMBER 22, 2011
To the flight attendants, hotel clerks and others to who I may not have been as courteous as I should have been — let me give you my apologies and thank you for all you do to help business people every day. cold calling. customer service. cold calling. customer service. leadership.
Pointclear
APRIL 19, 2017
The event was held at the Hotel Intercontinental in Buckhead and Cirrus Insight did a great job as a sponsor. One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 Sales is NOT customer service.”. The coffee was hot and the lunch was great.
No More Cold Calling
JANUARY 10, 2013
And customer service will go old school, “The more technologically focused the world becomes, the less people will want to check in via iPad and have their pillow preferences stored in a computer. Instead, wouldn’t it be great if you could arrive at a hotel and have someone greet you by name?
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