Close.io

OCTOBER 22, 2019

discount, premium support, access to features usually only available on higher tiers). I often like to say that the most important word in SaaS (Software as a Service) is the word service. Let me give you an example: We at Close are obsessively customer-focused. We needed to better integrate an electronic signature tool.

Churn 77

Churn Hiring Discount How To 77

Close.io

OCTOBER 30, 2019

But if you have bad-fit customers , the feedback will lead you astray. High customer service costs. Your Customer Support and Success team might be able to come up with workarounds to make your product work kind of good enough to get the job done—but it'll never be the great experience your customers should expect.

Ideal Customer Profile 57

Ideal Customer Profile Customer Social Media Scale 57

Nutshell

DECEMBER 5, 2019

For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling.

Conference 124

Conference Top of Funnel Networking Hotels 124

LeadFuze

JANUARY 1, 2022

6 Marketing Strategies to Decrease Your Cost of Customer Acquisition. A company was not satisfied with the success of their inside sales team, so they tested a 2-stage model. Segmentation of your B2B customers. When I have a salesperson offer discounts, they will always be around 10% and 20%. 4) Inside sales.

Strategy 52

Strategy Lead Rank Outsourcing Services Marketing 52

Sales Hacker

NOVEMBER 25, 2019

Dan is the chief revenue officer and chief strategy officer at Dialpad, which is helping people manage their telephony across big customer support teams and big customer service teams, sales teams, etc. Dan was also an early employee at Google, where he led the inside sales organization at AdWords.

Hiring 72

Hiring Google Call-back Scale 72

InsideSales.com

OCTOBER 3, 2019

Read on and learn how to build strong customer loyalty and gain a positive brand reputation for your business. RELATED: How to Transform Customer Service into a Sales Machine. In this article: What Is Customer Loyalty and Why Should You Invest in It? RELATED: The 6 Principles of Customer Service.

Loyalty 45

Loyalty Lead Rank Lead Scoring Customer 45

InsideSales.com

JUNE 11, 2020

Decide if you want your lost customer back. Engage with your customers. Measure customer satisfaction. Create a customer service-centric environment. Inform customers. Reward customers. After poor customer service, a customer is likely to avoid contact with you. Inform customers.

Customer 58

Customer How To Loyalty Social Media 58