Partners in Excellence

OCTOBER 3, 2014

The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I called customer service. Each time, the service was truly outstanding. Great customer service is important.

Customer Service 95

Customer Service Customer Wireless Vendor 95

Understanding the Sales Force

SEPTEMBER 5, 2014

You''ve all seen that show before and for all but the top 6% of the sales population, that show is one that will cause you to change the channel and tune out because you can''t stand what you''re seeing. United Airlines Uses Customer Service This Way to Impact Sales. Think Reality Television.

Airlines 180

Airlines Sales Leadership Channels Customer Service 180

Zoominfo

FEBRUARY 25, 2018

A 2014 study revealed that the ten most socially connected brands saw 31% greater revenue growth than the least connected brands. Remember, both customers and prospects are following your social channels – don’t miss an opportunity to convert. For best results, set separate goals and strategies for each channel.

Social Media 147

Social Media Media B2B Marketing 147

Crunchbase

JULY 2, 2020

In fact, effective territory ownership leads to increased sales, reduced costs, and helps improve the overall customer experience. Consider a Self-Service Option . Ultimately, to grow your customer base, you need to consider both a fully managed service and self-service option. Therefore, establish a feedback loop.

Outsourcing Services 52

Outsourcing Services Scale Hiring Face-to-face 52

Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The ATSB (Australian Transport Safety Bureau) published their final report in June 2013, and Air Crash Investigations released their documentary in February 2014.

Airlines 54

Airlines Engineering Transportation Call-back 54

MarketJoy

MAY 8, 2018

How B2C Influence on B2B Customer Experience. Engaging with a B2B customer requires a deeper understanding of their requirements, and knowledge of their organizational structure. Review the customer’s core values and business activities, then tailor conversations accordingly. Written By. Rahul Thakur. Get a Free Quote.

B2C 45

B2C Ideal Customer Profile B2B Customer 45

SBI

DECEMBER 17, 2019

Nowadays though, there are a number of high-performing sales tactics you can use to nurture your leads and turn them into customers – and in this blog post, I’m going to focus on one of them: Social selling. First step: Pick the right social media channels. And this is supported by the 2014 Edelman trust barometer.

Social Media 103

Social Media Social Selling Media Influencer 103