The Sales Hunter

MARCH 4, 2014

How do you respond when you find your customer has just lied to you? What we don’t realize is our customers have lied to us far more often than we realize. I’m not saying we can’t trust customers and that we as salespeople are so superior. ” What is the customer really saying?

Customer 236

Customer Selling Skills Customer Service Up-Sell 236

The Sales Hunter

JULY 14, 2014

You likely know your product or service inside and out, but how well do you know what your customer wants? Check out the video to see what I mean: Copyright 2014, […]. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation'

Motivation 241

Motivation Video Consultative Selling Selling Skills 241

Miller Heiman Group

DECEMBER 8, 2020

SSE is a staff development program, offered by TSIA and delivered by Korn Ferry, that enables organizations to deliver a superior customer service experience by developing their most critical service delivery resource: their people. How Alcatel Continued Delivering Exceptional Customer Service in 2020.

Company 64

Company Customer Face-to-face Customer Service 64

Steven Rosen

MARCH 25, 2014

Janet wants to get 2014 off to a great start. Janet’s goal in 2014 is to reach the top 10% of the country and she is focused. Ray knows his stuff, he knows his customers and he knows how to get others in the office to do his work. The day is well planned and Ray has a good rapport with his customers.

Coaching 288

Coaching Salary Energy Motivation 288

SBI Growth

JANUARY 5, 2014

In this post I want to recommend three ideas to raise your game in 2014. If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customer service or post-sales support handle this. Defining your Ideal Customer – who best suited to be your customer.

Sales Management 310

Sales Management Face-to-face Decision Maker Travel 310

Sales and Marketing Management

JULY 13, 2014

Issue Date: 2014-07-14. Teaser: Most corporate social media accounts function more as a customer service tool than a sales tool, and there’s nothing wrong with that. An institution’s Facebook or Twitter can be a public face of the company, but not one that is used to drive sales of new products or services.

Social Media 189

Social Media Face-to-face Twitter Facebook 189

The Sales Hunter

JANUARY 16, 2014

The area of town I’m in is upscale and the customers are all dressed very well, and the conversations I’m overhearing range from someone catching a flight to London later today to another person discussing a major contract. All the while, the customers are eating and drinking the same products sold in every other Starbucks.

Consultative Selling 241

Consultative Selling Banking Selling Skills Customer Service 241

The Sales Hunter

FEBRUARY 18, 2014

The price a customer is willing to pay must equal or be less than the value they expect to gain, unless they’re being held hostage to buy. The price is built around the level of confidence the customer has in being able to achieve the level of expectations they are looking for. How do you interact with the customer?

Cold Calling 229

Cold Calling Motivation Discount Selling Skills 229

The Sales Hunter

JANUARY 9, 2014

There are only two people they know they have to please — their customer and themselves. Copyright 2014, Mark Hunter “The Sales Hunter.” Blog Closing a Sale Customer Service leadership Professional Selling Skills great success' They let their actions and their results speak for themselves.

Selling Skills 234

Selling Skills Customer Service Motivation Closing 234

Customer Centric Selling

SEPTEMBER 20, 2013

Sales Training Article: Top Sales Tool for 2014. By John Kearney, Sales Benchmark Index (SBI) Image courtesy of FrameAngel at FreeDigitalPhotos.net As a Sales Operations leader, you have 3 major challenges heading into 2014. Understanding how your customers are evolving and determining whether your sales team is keeping pace 3.

Sales Tools 45

Sales Tools Tools Training Collateral 45

Understanding the Sales Force

SEPTEMBER 17, 2014

At one of the lunch breaks, he was talking about the customers his company, Connect and Sell , helps. And the brochure for the 2014-2015 Top Sales Academy is available here. Salesforce.com''s Blog posted an article of mine that asks whether or not you can turn customer service reps into salespeople.

Inside Sales 212

Inside Sales Outside Sales Study Distribution 212

Understanding the Sales Force

SEPTEMBER 5, 2014

United Airlines Uses Customer Service This Way to Impact Sales. Image Credit Lightspring via Shutterstock.com (c) Copyright 2014 Dave Kurlan' My Top 21 Keys to Help Your Sales Force Dominate Today. Fine Tune Your Sales Force as You Optimize Your Computer.

Airlines 180

Airlines Sales Leadership Channels Customer Service 180

Pipeliner

AUGUST 20, 2020

Customer Focus. Amazon suffered great failure when it introduced Fire Phone in 2014. Customer Focus. Amazon’s goal was to become the most customer-oriented company in the world and every employee was encouraged to experiment in order to reach that goal. The interview discusses: Risk. Simplicity. Experimental Flexibility.

Video 98

Video How To Salary ACT 98

SBI Growth

AUGUST 1, 2013

Sign up for SBI’s 7th annual research tour: " How to Make Your Number in 2014 : A Sales Strategy You Can Execute." Participating in this onsite session, you and your leaders will get the Customer Priority Scorecard. How Are Your Reps Prioritizing Their Customers? How well do they match your ideal customer profile?

Ideal Customer Profile 317

Ideal Customer Profile Tools Scale Hiring 317

SBI Growth

AUGUST 11, 2013

Thanks Mr. or Mrs. Customer for making the time to review ‘our’ activities over the last quarter. How to Fix the QBR – Benefit You and Your Customers. Learn what best-in-class companies are doing in 2014 to make the number. Include the metrics you believe are most important to the customer.

Exercises 257

Exercises Face-to-face Vendor Churn 257

SBI Growth

AUGUST 2, 2013

Sign up for the onsite session for your leadership team: How to Make Your Number in 2014: A Sales Strategy You Can Execute. The ingenuity you provide your customers requires steady research and experience. Understand the advantages of your customer service. SBI’s 7th annual research tour is under way.

Trends 306

Trends Face-to-face Buyer Follow-up 306

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

SBI Growth

AUGUST 11, 2013

Thanks Mr. or Mrs. Customer for making the time to review ‘our’ activities over the last quarter. How to Fix the QBR – Benefit You and Your Customers. Learn what best-in-class companies are doing in 2014 to make the number. Include the metrics you believe are most important to the customer.

Exercises 221

Exercises Face-to-face Vendor Churn 221

Zoominfo

FEBRUARY 25, 2018

A 2014 study revealed that the ten most socially connected brands saw 31% greater revenue growth than the least connected brands. Remember, both customers and prospects are following your social channels – don’t miss an opportunity to convert. Are you focused on website traffic, leads, brand awareness, customer retention, etc.?

Social Media 147

Social Media Media B2B Marketing 147

Babette Ten Haken

NOVEMBER 22, 2018

This year represents the culmination in an ongoing business pivot – my own leap of faith – I’ve been making since 2014. I work with associations and organizations, like yours, who want to leverage collaborative business models and profitable workforces to retain the customers and members you work so hard to win. .

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Sales and Marketing Management

JUNE 1, 2018

Not surprisingly, several respondents emphasized the importance of advancing tech skills, including understanding tech stacks and embracing the wave of customer data. If you’re a good storyteller, your customers will never feel that way.”. They are more often directly engaging with prospects and growth-opportunity customers.

Marketing 226

Marketing Telemarketing Scale Education 226

Score More Sales

OCTOBER 18, 2013

These include prospects, customers, former customers, vendors, partners, and referrers? These items above are a basic minimum in 2013 (heading into 2014) for a seller. He created the now infamous Mackay 66 – a fill-in-the-blank questionnaire for his salespeople to complete about each of their customers.

CRM 193

CRM Ideal Customer Profile Top of Funnel Lead Rank 193

Hubspot Sales

JUNE 6, 2022

LinkedIn has become a staple of prospect research — it has a case for being the most centralized, effective platform for gathering valuable information on potential customers. Experience at their former jobs : Customize your messaging based on their career history. Is this their first time making this kind of purchasing decision?

Research 127

Research Prospecting Face-to-face Twitter 127

A Sales Guy

APRIL 29, 2014

Shitty customer service. Poor customer retention. Don’t recognize it’s 2014 NOT 1990. Unrealistic expectations. Can’t deliver product, they can’t implement. Not enough tools (salesforce automation, CRM’s, etc.). Don’t embrace social media. Still giving out steak knives for second place.

Hiring 121

Hiring Company Quota Social Media 121

Sales Training Connection

NOVEMBER 11, 2014

Salespeople must, in a compelling way, make the connection between their solution and the outcomes that are important to the customer. They cannot leave making the connections to the customer because sometimes the customer will and sometimes they will not make the connections. What about customer knowledge ?

Face-to-face 91

Face-to-face Competition Engineering Account 91

Sales Hacker

AUGUST 8, 2018

Here’s a closer a look at the evolution of customer relationship management and where it’s headed. It’s not a bad thing, but you won’t see hundreds of customers lining up outside at 4:00 am to wait for the next big product release from some IT cloud storage company. Generate data-driven insight and reports about customers.

CRM 80

CRM Lead Rank Lead Scoring Trends 80

Crunchbase

JULY 2, 2020

In fact, effective territory ownership leads to increased sales, reduced costs, and helps improve the overall customer experience. Consider a Self-Service Option . Ultimately, to grow your customer base, you need to consider both a fully managed service and self-service option. Therefore, establish a feedback loop.

Outsourcing Services 52

Outsourcing Services Scale Hiring Face-to-face 52

Pipeliner

MARCH 1, 2020

While online banking means many bank teller jobs are becoming obsolete, AI is now replacing many points of human contact in customer service. Many of the virtual assistants are programmed to learn from customers so that they can anticipate needs and recommend solutions. Business Insider research showed that 18 million U.S.

Banking 64

Banking Lead Rank Lead Scoring Consumer 64

Customer Centric Selling

JANUARY 13, 2014

In this post I want to recommend three ideas to raise your game in 2014. Sign-up for one of these sales training workshops to get on track to making your new year''s resolutions in 2014. If you''re going to meet that much, make sure it''s outwardly focused - all about the customer. Lack of quality leads. Most don''t.

Sales Management 49

Sales Management Face-to-face Decision Maker Travel 49

Sales Training Connection

FEBRUARY 28, 2014

Production and Customer Service were geared up and ready to go. The sales team needs not only comprehensive product knowledge and they also need to fine-tune their sales skills, adapting them to customer requirements related to the new product. ©2014 Sales Momentum ®.

Training 97

Training Engineering Revenue Up-Sell 97

Jonathan Farrington

FEBRUARY 9, 2014

I also believe that smaller companies are more capable of building stronger, sustainable relationships with their customers, and we can certainly say that 2014 is the year of “Customer Focus”. But what exactly does “Customer Focus” mean? Understanding the customer’s agenda, buying cycle and best interests.

Buying Cycle 36

Buying Cycle Construction Territories Customer Service 36

Sales Training Connection

DECEMBER 12, 2014

In the article the author makes the following point when discussing trend Number 1: “customers don’t value old-school high pressure manipulative sales methods. Customers value subject-matter experts. As customers increasingly value subject-matter experts, salespeople need refined consultative skills.” . Customer knowledge.

Consultative Selling 99

Consultative Selling Trends Selling Skills Training 99

Smooth Sale

MAY 30, 2018

This dissatisfaction stemmed from the product he was working with – Customer Relationship Management (CRM). In 2014 Spiro was officially incorporated with Adam Honig, Andy Levi and Justin Kao at the helm. In fact, when our customers use Spiro, they see: They were able to speak with 47% more prospects per week.

CRM 88

CRM Hiring Forecasting Call-back 88

Hubspot Sales

OCTOBER 25, 2018

It was rated #1 in customer loyalty by Brand Keys Customer Loyalty Engagement Index. This drive-in chain prides itself in operational excellence and its customer service. It has invested heavily in market research to provide customers with the best service and experience. Franchise details : Dunkin'.

Opportunity 143

Opportunity Real Estate Sports Loyalty 143

Nutshell

APRIL 10, 2020

Customer relationship management (CRM) software makes it easier to handle your sales processes from beginning to end. If your revenue is generated through meaningful, long-lasting relationships with customers, these tasks will eventually become too demanding to handle manually—if they haven’t already. As of 2014, the U.S.

CRM 71

CRM Lead Rank Benefit Follow-up 71

Nutshell

APRIL 10, 2020

Customer relationship management (CRM) software makes it easier to handle your sales processes from beginning to end. If your revenue is generated through meaningful, long-lasting relationships with customers, these tasks will eventually become too demanding to handle manually—if they haven’t already. As of 2014, the U.S.

CRM 71

CRM Lead Rank Benefit Follow-up 71

Your Sales Management Guru

DECEMBER 15, 2014

Powerful Strategies that Move Customer Fast, Favorable Decisions. Selling through customer service. He was recently ranked for the third year in a row by Top Sales World magazine as one of the Top 50 Sales & Marketing Influencers for 2014. Amp Up Your Sales. By Andy Paul. Accelerating responsiveness. Maximizing value.

Lead Rank 82

Lead Rank Lead Scoring Top of Funnel Maximizer 82