2018 Customer Service Sales Technology Tools 
Miller Heiman Group
JULY 18, 2019
The top 20% of salespeople typically account for more than 50% of an organization’s revenue, according to the CSO Insights 2018 Sales Talent Study. But intuition and the lagging indicator of quota attainment are largely what sales leaders focus on when evaluating individual sales performance.
Circleback
JANUARY 30, 2018
More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018. Data Will Be Key.
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Sales Hacker
AUGUST 8, 2018
A sales CRM is a foundational tool for modern sales organizations. Here’s a closer a look at the evolution of customer relationship management and where it’s headed. That is why keeping track of customers could spell the difference between a closed sale and a lost opportunity.
Crunchbase
MAY 14, 2020
Head of partnerships at Sales Hacker. Why he should be on your radar: Acquired by Outreach in 2018, Sales Hacker is a media company for the next generation of sales. Kustomer is an omnichannel SaaS platform specializing in customer service. CEO Scott Leese Consulting LLC , CEO and Founder of Surf and Sales.
Nutshell
DECEMBER 5, 2019
For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling.
Babette Ten Haken
NOVEMBER 28, 2018
First, competing customer retention cultures are sustained within traditional departmental silos and business models. Sequestering employees in well-entrenched departmental silos reinforces specific professional mindset, habits, skills and tools. Now through November 27, 2018. Here we go again. I’m so honored!
Crunchbase
MAY 14, 2020
Head of Sales at Flockjay. Why Kelly should be on your radar: Flockjay is an online academy that empowers diverse jobseekers with the tools and training they need to break into tech. As head of sales since 2018 (the year Flockjay was founded), Kelly is leading the charge while driving upward mobility through education and access.
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