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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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What is an Outbound Call & How Do You Make Them Effectively?

Hubspot Sales

While an inbound caller is expecting to talk to someone, learn about a product they're genuinely interested in, or solve a problem via customer service or an upgrade, a person you outbound call won't be expecting you, might not have much time to hear you out, and might even not wish to talk with a salesperson over the phone.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

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How to Create a Structured and Scalable Sales Process

Highspot

Effective sales onboarding and training: New team members can hit the ground running with a clear sales process. Understanding your ideal customer profile, buyer personas, needs, pain points, and buying behaviors is the foundation for crafting a sales process that resonates with them. Who are you selling to?

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Why You Need to Implement Lead Routing [+ How to Do It]

Hubspot Sales

A tool like HubSpot , for example, serves customer service teams, sales teams, and marketing teams, which all come with their own buyer personas, choosers, users, and influencers. Flexible tools like Trello might be used for anything from wedding planning to software bug triage. Want more insight?

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How to create an effective sales plan: Tips and examples

PandaDoc

This type of plan may include hiring and onboarding followed by sales training plans — or plans to introduce a new method of sales activity into your existing processes. By analyzing the market and customer data, sales planning enables your sales team to target specific customer segments and develop effective sales strategies.

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7 Highly Effective LinkedIn Summary Templates for Sales Reps

Hubspot Sales

To demonstrate the value of your product and give you some credibility, weave a customer success story into your summary. If the featured customer matches your ideal buyer persona, even better. Customer service. While writing your summary, describe your key skills potential customers may be looking for.

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