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Sales Managers – Why Isn’t Goal Setting Easy?

Anthony Cole Training

Or, if you want to leverage our compensation model, you need to exceed this year’s goal by x.” Just for the sake of simplicity, lets’ assume that all of your sales people have the same situational factors (market conditions, competitive issues, compensation, and tenure). This is one of the deliverables in our SME program.

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

After all, they are hired, and compensated, to go out there and hunt prospective clients. She is a member of SME, ASQ, SHRM and the National Speakers Association. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Close deals. Crush quotas and the competition.

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When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right? Sales reps are handsomely compensated for winning new accounts and compensated at only a fraction of this amount for retaining them. That translates into loving your customer retention folks (and compensating them).

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Why Collaborative Storytelling is Profitable Storytelling

Babette Ten Haken

As managers, we are not compensated to be collaborative, let alone storytellers. And besides, our compensation and bonuses often are based on, you guessed it, our employees hitting their numbers. She is a member of SME, ASQ, SHRM and the National Speakers Association. Sprinkles on the cupcake. is available on Amazon.com.

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Why Your Post Sale Teams really own Customer Retention

Babette Ten Haken

After all, that is what sales people are compensated to do: bring in new customers. It just could be that you continue to hire – and compensate – sales people to compete and sell. She is a member of SME, ASQ, SHRM and the National Speakers Association. You know the drill. And then what happens? And what do they do?

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Some of the Best Professional Wins are People Wins

Babette Ten Haken

These people may not be responsible for compensating us financially. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Some of the greatest professional wins during every year are our people wins. Our people often have a vision of us and for us that we, ourselves, remain unaware of. .

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How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

As long as sales professionals continue to be hired – and compensated – to hunt up new business and acquire new customers, they fulfill their performance criteria. Only this time, closing the deal involves cross-selling and up-selling: primary sales activities resulting in sales compensation. Think about it.