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Believe It or Not Everyone Is In Sales

Increase Sales

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Parent are selling education to their children. ” He did not and was not that type of man.

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The First Step to Being a Great Leader

Increase Sales

Years ago during some customer service, team building training for a telecommunications firm one of the participants said flat out in a very challenging and derisive voice “I am not a leader. P.S. Leadership development should be part of any training from sales to customer service to even strategic planning.

Epiphany 130
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How To Make Your Business Premises Pay for Itself

Smooth Sale

The answer is simple: companies like Verizon will pay your business to lease your cell tower and use it for their telecommunications networks. Women’s Information Network (WIN) An education-and-event-based Global Community of Women Helping Women Worldwide Live Their Best Lives through Celebration, Self-Improvement, and Service.

Hiring 78
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The Strategic Account Manager – How do you Compensate This Critical Role?

OpenSymmetry

These large organizations require multiple resources, such as pre-sales and customer service, to meet their needs. We completed a sales compensation plan audit for a telecommunications company last year. Under such circumstances, the Strategic Account Manager becomes the “quarterback” 1 to manage all the internal support.

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How to Make the Most Out of NPS Survey Results

SugarCRM

If your score is below 0, the majority of your customers are your critics. It’s time to improve customer service. Professional Services: 58. Financial Services: 46. Consumer Services: 42. IT Services: 33. Telecommunications: 24. Here are some NPS average scores, industry-wise: Healthcare: 62.

Survey 30