The Sales Heretic
AUGUST 14, 2019
I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. I was hungry. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. But this evening, it was late and [.].
Lessonly
MARCH 18, 2020
Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common. Customer service can be so much better. Trader Joe’s.
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Lessonly
MAY 12, 2020
Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.
Lessonly
JUNE 29, 2020
Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.
Lessonly
JANUARY 24, 2020
On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.
Lessonly
JANUARY 9, 2020
What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.
Jeffrey Gitomer
APRIL 21, 2011
” I’ve been teaching sales workshops for 14 years and am still dumbfounded at how many people LOVE this question. Public Seminars – See Jeffrey Live! Upcoming Seminars. Angie Coker says: April 21, 2011 at 6:08 pm. ” Thanks for the chuckle. Raleigh, NC. Join Jeffrey, take notes, and make a plan!
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