Sales and Marketing Management

SEPTEMBER 6, 2019

Given such a clunky, limited system, it’s a wonder that this method of communication caught on at all. From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. They also helped pave the way for today’s multichannel customer service experience. You’ve Got Mail!

Social Media 184

Social Media Outsourcing Services Customer Service Media 184

Sell Integrity

NOVEMBER 23, 2020

Those are just a few of the benefits and advantages customer-centric organizations enjoy, according to numerous studies over the past decade. Research by Zendesk , for example, shows that superior customer service directly impacts purchasing decisions, buying behaviors and long-term revenue.

Strategy 117

Strategy Customer Loyalty Coaching 117

Sales and Marketing Management

JUNE 1, 2018

David Richards recently joined FluentStream Technologies as product manager of the phone and VoIP system provider. It’s a system that has those who pitch their services sometimes literally checking off boxes. Telephone service is not the sexiest thing to sell. FluentStream sells primarily to government organizations?—?school

Marketing 226

Marketing Telemarketing Scale Education 226

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Factor 8

AUGUST 8, 2019

They are trusted to work high-opportunity deals, uncover needs, match your product/service to the leads, uncover customer values to generate excitement and close the business. They spend their day doing system demos, and the great ones spend more time talking to customers than touring your product.

Inside Sales 31

Inside Sales Hiring Lead Rank Top of Funnel 31

Partners in Excellence

JULY 5, 2016

All of us, customers, sales people, marketing, customer service—everyone, daily face a number of converging forces which adversely impact our own and our organizations’ performances. But fast forward to today, organizations, our customers and ours, are running very lean.

Face-to-face 49

Face-to-face Networking ACT Ideal Customer Profile 49