Babette Ten Haken

APRIL 4, 2018

However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention. Your first pivot? Your second pivot? Pivoting customer retention pain into business success (theirs and yours) involves strategic customization, not a one-size-fits-all approach. Here’s how.

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Pivotal Retention Customer SME 65

Babette Ten Haken

MAY 21, 2018

Then, a customer base triage is a strong signal that your business model requires a pivot. When this pivot scenario happens, you can migrate past and current customers. When this pivot scenario happens, you can migrate past and current customers. Because you have always had their backs, even as you pivot.

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Customer Pivotal Retention How To 51

Babette Ten Haken

MARCH 28, 2018

Consequently, your client base pivots, now comprised of customers requiring your expertise. She is a member of SME, ASQ, SHRM and the National Speakers Association. In turn, the workforce becomes engaged and committed to delivering extraordinary client outcomes, based on their own aligned expertise. is available on Amazon.

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SME Retention Pivotal System 70

Babette Ten Haken

NOVEMBER 22, 2018

This year represents the culmination in an ongoing business pivot – my own leap of faith – I’ve been making since 2014. She is a member of SME, ASQ, SHRM and the National Speakers Association. Always with passion, purpose, impact and innovation. On behalf of serving you, better and better, through each blog post.

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Ideal Customer Profile SME Retention Pivotal 70

Babette Ten Haken

SEPTEMBER 20, 2018

Develop a business growth strategy that pivots you, and your organization, away from a toxic client base. She is a member of SME, ASQ, SHRM and the National Speakers Association. The complex, digitally connected business ecosystem is challenging enough. Without having to deal with toxic customers stuck in Yesterday’s mindset.

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Ideal Customer Profile Strategy Customer SME 72

Babette Ten Haken

JUNE 28, 2018

You actually make a professional pivot, observing, processing and responding to conversations in a completely different manner than you are used to. She is a member of SME, ASQ, SHRM and the National Speakers Association. Target a professional innovation program focused on developing enduring cross-functional common sense.

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SME Engineering Pivotal Retention 54

Babette Ten Haken

JUNE 13, 2018

The summer months (regardless of the hemisphere in which you work) offer the opportunity to make minor tweaks, or major pivots, in your professional roadmap and career trajectory. She is a member of SME, ASQ, SHRM and the National Speakers Association. Are you ready to move forward from what is holding you back? is available on Amazon.

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SME Exercises Retention Pivotal 48