2018 Channels Customer Service Retention 
Zendesk Sell
JANUARY 8, 2019
Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.
BuzzBoard
FEBRUARY 28, 2024
billion in 2018 and is projected to grow in the future. A crucial strategy involves engaging and transforming your current customers into brand evangelists for your small agency. Research has shown that businesses with high customer loyalty grow at twice the rate of their competitors. According to Statista, the U.S.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zoominfo
APRIL 17, 2019
Misaligned departments, customer dissatisfaction, lower customer retention rates — the list goes on. How many new customers in Q3? What was our total revenue in 2018? Word-of-mouth, evergreen content, customer advocacy, social media buzz— these assets don’t disappear or reset every quarter. The result?
Miller Heiman Group
JULY 8, 2019
The 2018 Sales Talent Study found that two-thirds of sales organizations rely solely on lagging indicators. The 2019 World-Class Sales Practices Report from CSO Insights, the research division of Miller Heiman Group, found that for most sales organizations, leading indicators like customer retention, have dropped by 3%.
Zoominfo
APRIL 17, 2019
Misaligned departments, customer dissatisfaction, lower customer retention rates — the list goes on. How many new customers in Q3? What was our total revenue in 2018? Word-of-mouth, evergreen content, customer advocacy, social media buzz— these assets don’t disappear or reset every quarter. The result?
Circleback
JANUARY 30, 2018
More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018. Data Will Be Key.
PandaDoc
APRIL 6, 2023
These insights help improve customer service and build stronger connections with your prospects. Even better, you can update customer data in real-time while being on a call with those prospects. It speeds up the processing of customer inquiries and minimizes the risk of losing vital information.
Expert insights. Personalized for you.
90 
Let's personalize your content