Tony Hughes

NOVEMBER 4, 2018

We asked the participants what they believed the biggest challenges and burning issues are in Customer Experience, and we deliberately avoided steering the conversation toward CRM software. But CRM software quickly emerged as a burning issue and I made the comment that some research states 70% of CRM software implementations fail.

CRM 82

CRM Strategy Customer Epiphany 82

SugarCRM

OCTOBER 18, 2021

And they say CRM is the software that enables you to do that. Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. You probably still call your sales software “CRM.”

CRM 49

CRM eGain Siebel Epiphany 49

Customer Centric Selling

JULY 28, 2014

” I had a client who sold a software application that enabled petroleum engineers to analyze seismic and geological data to make informed oil and gas exploration and drilling decisions. They had an epiphany! As a result, they modified their approach to their market. Image courtesy of MisterMong at FreeDigitalPhotos.net.

Epiphany 61

Epiphany Prospecting Discount Engineering 61

Customer Centric Selling

JUNE 24, 2015

After graduating from college, IBM spent a year teaching me about computers for the SMB market, business fundamentals and selling skills. IBM taught me about hardware and software and I mistakenly thought my job was to educate buyers. Some scotch was involved and ultimately the epiphany came.

Epiphany 40

Epiphany Territories Call-back Small Business 40

Vengreso

JANUARY 13, 2023

But with so many on the market, where do you start and how do you choose? Third, no one on this list had advance notice of my plan to republish this article and many are reading their name here for the first time. Which are the sales books that will help sales professionals have more conversations and close more sales in 2023?

Paid Content 81

Paid Content Conversion Top of Funnel Hiring 81

Chili Piper

AUGUST 27, 2018

I was looking for some serendipitous, universe-conspiring epiphany that made all the other schools look dwarf in their karate “skillness” in comparison to the one he chose. Slow lead response times are a symptom of a larger issue which is marketing/sales alignment. The adults who strived toward a health goal that they too reached.

Lead Rank 40

Lead Rank Top of Funnel Inbound Marketing Qualified Lead 40

Tony Hughes

MARCH 19, 2018

In 2005 I was running the Australian region of a global software company and we did three of the four biggest deals globally for the corporation. You need to wire a bias for yourself into their requirements so that the document that eventually comes to market, in the form of tender or RFP/RFQ, favors you 'between the lines'.

Forecasting 70

Forecasting Epiphany Competition Lead Rank 70