Tony Hughes

NOVEMBER 4, 2018

We asked the participants what they believed the biggest challenges and burning issues are in Customer Experience, and we deliberately avoided steering the conversation toward CRM software. But CRM software quickly emerged as a burning issue and I made the comment that some research states 70% of CRM software implementations fail.

CRM 82

CRM Strategy Customer Epiphany 82

SugarCRM

OCTOBER 18, 2021

And they say CRM is the software that enables you to do that. Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. Sales software didn’t talk with service software at all.

CRM 49

CRM eGain Siebel Epiphany 49

Customer Centric Selling

JULY 28, 2014

” I had a client who sold a software application that enabled petroleum engineers to analyze seismic and geological data to make informed oil and gas exploration and drilling decisions. They had an epiphany! By Gary Walker, EVP of Channel Sales & Operations, CustomerCentric Selling® - The Sales Training Company.

Epiphany 61

Epiphany Prospecting Discount Engineering 61

Customer Centric Selling

JUNE 24, 2015

IBM taught me about hardware and software and I mistakenly thought my job was to educate buyers. Some scotch was involved and ultimately the epiphany came. Hardware and software were nothing more than means to an end and business owners didn’t need (nor want) to know all the esoteric details.

Epiphany 40

Epiphany Territories Call-back Small Business 40

Chili Piper

AUGUST 27, 2018

I was looking for some serendipitous, universe-conspiring epiphany that made all the other schools look dwarf in their karate “skillness” in comparison to the one he chose. Want a heads up when we publish new articles about sales, like this one? This slow pace hurts the conversion rates and diminishes your overall brand.

Lead Rank 40

Lead Rank Top of Funnel Inbound Marketing Qualified Lead 40

Adaptive Business Services

DECEMBER 14, 2022

Along the way, I experienced an epiphany. There was going to be a lot of hard work to keep it running after it was launched and there was also going to be some necessary investments in both hardware and software. Well, now it was and I began the design of my new group in earnest. .

Networking 14

Networking Epiphany Groups Lead Rank 14

Vengreso

JANUARY 13, 2023

Third, no one on this list had advance notice of my plan to republish this article and many are reading their name here for the first time. I kept the development of this article super confidential, meaning none of these authors either sponsored or influenced my list. See @M_3Jr's top #sales picks here!

Paid Content 81

Paid Content Conversion Top of Funnel Hiring 81