Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

Tony Hughes

FEBRUARY 28, 2018

Richard de Crespigny is an example of what Jim Collins calls ‘Level 5 Leadership’. The second officer visited the cabin to investigate the damage and to communicate with the Customer Service Manager, Michael von Reth. There is much to learn from the culture he imbues on any flight he commands.

Airlines 54

Airlines Engineering Transportation Call-back 54

Sales Hacker

JULY 11, 2018

Instead of relying on “spray and pray” methods of reaching out to customers, brands can gather lists of verified leads from reputable channels. This all-in-one platform actually analyzes customer sentiment across every business communication channel and lets you know how your customers are feeling about working with you.

Lead Generation 63

Lead Generation Lead Rank Lead Scoring Leads 63

ExecVision

APRIL 23, 2018

Say “hi” when you bump into them in the elevator, at the hotel, etc. When you find out what content has been the most useful to them, you’ll quickly know if your product or service matches the need. Example: They answer that they really enjoyed the keynote on Marketing Automation Best Practices. It’s a match.

ROI 40

ROI Ideal Customer Profile Maximizer Closing 40

BuzzBoard

MARCH 7, 2024

The one-size-fits-all marketing method often undercuts the individuality of a small business, proving the need for more customized strategies. Looking at successful case studies of customized digital marketing for small businesses offers a better understanding of its importance. This resulted in improved customer retention.

Case Study 52

Case Study Small Business Small Business Study 52

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. Through this, they can effectively manage the different aspects of customer service and deliver a satisfactory service to the customers.

Industry 52

Industry CRM Benefit Hotels 52

Sales Hacker

MARCH 5, 2019

Josiah leads by example. Stephanie is intelligent, hardworking, and relentless in her pursuit of bringing value to her customers. She puts the “customer first” before a prospect is even a customer.”. Courtney’s knowledge and understanding of not only the hotel industry but the art of selling is inspiring!

Hiring 108

Hiring Ideal Customer Profile Scale Lead Rank 108