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The Great Customer Resignation & How to Reduce Customer Churn with Craig Charlton, #211

Vengreso

From sales organizations having to go from in-person selling to virtual selling, to shifting how prospecting is done by leveraging online tools – there has been a lot to navigate. Craig Charlton , CEO of SugarCRM has spent over 25 years building and running high-growth businesses. How Has Customer Churn Changed Since The Pandemic?

Churn 132
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SugarCRM’s 2024 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.

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Finding Business Success with CRM

SugarCRM

The demand for a tool to simplify this process isn’t new, but CRM as we know it today has started developing in the last fifteen years. We based SugarCRM on similar concepts: to empower customers and place them in control. At Sugar, our focus today is solely on delivering the best customer experience tools. Closing Thoughts .

CRM 26
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Why Historical Data is Important to Your Forecasting and CX Strategy

SugarCRM

SugarCRM devised a solution to this dilemma: the time-aware CX platform, which now has become the fully-fledged High Definition Customer Experience (HD-CX) standard. Time-aware CX, a signal innovation from SugarCRM, represented a major shift in how we understand customer experience tools and the whole approach to customer relationships.

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How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? [Guest Post]

SugarCRM

The driver behind strategic business system adoption, like CRMs and MAPs, is to solve a business problem, like increasing customer satisfaction, improving lead management, or reducing churn. Most companies offer technical and product training to their customers. please note that this button links outside the SugarCRM website.

CRM 49
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How to Find the Best CRM for Business Success

SugarCRM

Blogs, online videos, and website content are just a few of the digital marketing tools in use today. CRM software is an essential tool for anyone involved in sales or marketing. In-depth training and support: A good CRM provider has trained professionals who guide customers through the software implementation process.

CRM 29
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From One IT Buyer to Another: Tips for Companies Switching CRMs

SugarCRM

But whether you’re scaling faster than your technology can keep up, lacking key integrations into other tools, or struggling with an uninspired use of CRM, you may find yourself asking the hard question—Is your CRM still serving your needs? Serious time and energy should be dedicated to effective employee training programs.

Company 29