Babette Ten Haken

SEPTEMBER 24, 2018

If you practice a hopscotch client retention strategy, do not get your hopes up. Based on the quality of customer insights you have gleaned by going off-script in your conversations? Or do you automatically follow what the system tells you to do next? She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Babette Ten Haken

AUGUST 23, 2018

I offer the following three ways to improve the health of your customer retention scorecard. Once they consummate the sale, and the contract is signed, they hunt up their next deal. Customer retention matters when it is time to renew that contract. Not how awesome the pre-sale activities and customer courtship are.

Retention 154

Retention Customer Revelation Loyalty 154

Bernadette McClelland

AUGUST 17, 2016

We know that selling has had a bad rap over the years based on the old snake oil guy followed by the desperation the industrial age brought us with an oversupply of product and the aggressive approach to win the business and move that product. Is it customer service? ‘, especially here in Australia. Management? Financials?

Lead Rank 150

Lead Rank SME Conference B2B 150

Babette Ten Haken

OCTOBER 11, 2018

A great place to start learning how to reach across departmental silos, and the operations-business abyss, is to pick up a copy of my book, Do YOU Mean Business? Then, follow up! She is a member of SME, ASQ, SHRM and the National Speakers Association. I offer 16 Industry 4.0 is available on Amazon.com.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Babette Ten Haken

NOVEMBER 19, 2018

Actually follow up!!!!! How can you make the critical-to-service-quality-delivery improvements to increase overall customer experience and rate of customer retention? To learn more about creating, implementing and continuously executing an innovative customer retention strategy, contact me.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

NOVEMBER 21, 2018

In spite of all of the bravado the customer feeds you, when they sign your contract. I offer the following scenario to you. One of my clients secured my consulting services because he wanted to grow his business. She is a member of SME, ASQ, SHRM and the National Speakers Association. A hard call, yes.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

JULY 30, 2018

The excuse I hear is that “we are thinking about implementing a customer experience strategy.” As a result, I follow up by asking these five questions to determine the root cause for the presence or absence of a CX program. First, who owns (or will own) customer experience in your organization? is available on Amazon.

Strategy 58

Strategy Customer SME Survey 58