Customer Service Loyalty SugarCRM Training 
SugarCRM
DECEMBER 23, 2021
Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. Usually, the more problems are solved by customer service, the more likely it is for customer engagement to increase. Customer Service Analytics. Technology Unites Experiences.
SugarCRM
JANUARY 25, 2024
The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.
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SugarCRM
SEPTEMBER 14, 2020
Essentially, you need a system that is both excellent at collecting the data you require and offering tools for quick, reliable analysis, making it possible to deliver the best customer service in the business. Using CRM to Create Loyalty. A CRM system, such as SugarCRM, drives customer loyalty from the inside out.
SugarCRM
AUGUST 15, 2019
Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? . Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index. What NPS tells us about customer service.
SugarCRM
DECEMBER 3, 2019
But the company clearly didn’t want to negatively color our experience as customers. So instead, the customer service representative placed our call on hold to check with a manager and see what the company could do. What Is the Customer Service Recovery Paradox? How to Put the Service Recovery Paradox into Action.
SugarCRM
NOVEMBER 9, 2022
The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.
SugarCRM
DECEMBER 18, 2020
Onboarding is the process of welcoming new customers, making sure their questions or issues are addressed, and offering new products and services as the needs become apparent. From welcome calls to user groups to training sessions, onboarding can take many forms, depending on the business. Cross-Selling.
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