article thumbnail

5 Ways To Improve Your Customer Retention Rate

Apptivo

It includes customer conversion and customer retention. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. Customer Retention Rate Calculation.

article thumbnail

Keep Your B2B Sales & Sanity Intact During the Coronavirus Outbreak

Sales Hacker

Travel bans are lifted early, and aviation and tourism go back to normal. The travel bans remain in place until the end of 2020, leaving aviation and tourism completely frozen. Now you have a wide set of powerful tools to let you manage your tasks, your projects, and your teams without leaving home. Focus on customer retention.

B2B 134
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

100 Most Prospected-to Companies of 2018

DiscoverOrg Sales

SAMPLE SCOOP: A mid-level source has indicated that planned initiatives related to digital transformation, collaboration tools, and purchasing will begin in 6 to 9 months, for which a contingent workforce will be leveraged for support. Travel&Tourism. Philip B– serves as Relationship Manager. JPMorgan Chase. Amazon.com.

Company 156
article thumbnail

Role Of CRM In Travel And Tourism Industry

Apptivo

Travel and tourism have been a significant part of everyone’s life since the ancient period. The development in science and technology gave rise to a distinct travel and tourism industry. The travel and tourism industry is a developing industry. For instance, the industrial period saw a distinct shift in travel and tourism.

Tourism 97
article thumbnail

What is a help desk? How is it helpful for the sales field?

Apptivo

This powerful tool keeps customers informed of every action taken on their tickets, which is critical for any business success. And a helpdesk is the ideal tool for meeting their needs. A help desk is more than just a tool for solving customer issues – it’s a valuable source of insights into their behavior and preferences.

article thumbnail

How Digital Transformation Enhances CX in the Tourism Industry

SugarCRM

With the travel industry back open for business, many tourism and booking operators are grappling with the seismic customer shifts during the pandemic and the need to provide a frictionless customer experience that delights across all touchpoints. The tourism industry has always had a strong focus on meeting customer needs.

Tourism 26
article thumbnail

Benefits Of CRM In Hospitality Industry

Apptivo

The hospitality industry is a broader category and it covers important areas like lodging, food and beverages, lodging, travel, and tourism. The advanced features of Apptivo ensure smooth communication with customers and improve the retention rate. Apptivo CRM platform includes automation tools that take care of redundant manual tasks.