2016 Customer Service Opportunity Training 
Sales and Marketing Management
JUNE 10, 2019
Most companies spend a lot of time and effort to avoid problems and provide flawless service to ensure customer satisfaction and loyalty. Turns out, the inevitable customer crisis can become one of your best opportunities to deepen customer commitment?—?if if you handle the failure properly.
Lessonly
OCTOBER 7, 2019
Lately, I’ve been hyper aware of the link between customer service and sales. They’re often thought of as separate, but if there’s one thing I’ve learned as a salesperson, it’s this: We need to treat prospects more like people and less like opportunities. Customer service is not a department. Tying things together.
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Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% There’s serious potential for continuous training and customer experience management software to solve this major business issue. . Enter customer experience management tools and training software, like Lessonly.
SBI
DECEMBER 4, 2019
With Rekener, Brainshark will provide cutting-edge visibility into sales team activities, behaviors and productivity, helping customers make real connections from improved readiness to increased revenue. Founded in 2016, Rekener was developed to provide a simpler way for sales and marketing professionals to use data to drive growth.
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Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.
Zoominfo
MARCH 28, 2018
Instead of providing scripted responses, train your employees thoroughly. Don’t hide information from your employees, and they, in turn, won’t hide information from your customers or prospects. Customers can tell when they’re being lied to and they certainly don’t want to feel tricked or deceived. Be willing to answer questions.
Zoominfo
FEBRUARY 21, 2019
Instead of providing scripted responses, train your employees thoroughly. Don’t hide information from your employees, and they, in turn, won’t hide information from your customers or prospects. Customers can tell when they’re being lied to and they certainly don’t want to feel tricked or deceived. Be willing to answer questions.
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