2016 Customer Service Software Study 
Partners in Excellence
MARCH 12, 2024
My brother was studying industrial engineering at USC and conducted his senior project on the company for his ERP class. On my father’s side, my grandfather’s success in running a small grocery store stemmed from his strong relationships and exceptional customer service. I felt trapped.
Lessonly
JULY 3, 2019
So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? Well in 2016, the Human Capital Institute took a deep dive into what onboarding model and strategies are most common. They studied 446 companies of varying sizes around the globe.
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Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% There’s serious potential for continuous training and customer experience management software to solve this major business issue. . of agents quit within 61-90 days and another 8.2% left within 3-6 months.
No More Cold Calling
AUGUST 24, 2017
percent of sales reps made quota in 2016. They invest dollars in upgrading ERP Systems, marketing, equipment, and software each year, but for some reason, they don’t see value in upgrading the education provided to their sales and service teams. A study conducted by the Forum Corp. According to CSO Insights, only 55.8
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The Spiff Blog
MARCH 17, 2022
Marcello Albuquerque, Software Engineer. Born in California, Dave grew up in Boise, Idaho before moving to Seattle, Washington for undergraduate studies at the University of Washington in politics and economics. Benjamin Naugle, Software Engineer. Without further ado, let’s meet the team! suburbs of Maryland.
Crunchbase
JULY 2, 2020
When UberEats first launched in EMEA in 2016, my team and I found ourselves immediately confronted with the challenge of scale. Self-service has long been found to have a high impact on customer satisfaction. From 2016 to 2018, he was Head of Uber Eats in EMEA.
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