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SugarCRM’s 2021 Year in Review

SugarCRM

2021 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. August 17th, 2021 marked the first anniversary of SugarClub , our online community where we collaborate on answers, solutions, and ideas about SugarCRM and our CX solutions, including Sugar Market , Sugar Sell and Sugar Serve.

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How Casabaca Toyota Leveraged Digital Transformation to Drive Customer Experience

SugarCRM

Casabaca Toyota was able to achieve this with the help of SugarCRM. In its first implementation of SugarCRM, the company was able to digitize these processes to conduct simple activities like collecting data and sending invoices. . Digital transformation with SugarCRM has enabled far more than just great business results for Casabaca.

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Year in Review: Sugar’s Top 20 Blog Posts to Kick Off 2020

SugarCRM

And so, without further ado, here’s a recap of the top 20 posts to help you get ready for what’s to come in 2020. Competitive advantages to help you get ahead in 2020. 20: Welcome to the New SugarCRM! Find out why this will be one of the most important tactics to get right in 2020. #12:

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In Trying Times, Good CX Is More Important than Ever

SugarCRM

While still taking a hit due to a general lack of spending on their customer’s part, the CX retains customer loyalty for a two-way business relationship founded on value and it is this point that solidifies CX companies during an economic downturn. The post In Trying Times, Good CX Is More Important than Ever appeared first on SugarCRM.

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5 Ways CRM Can Improve Your Enterprise Customer Experience

SugarCRM

The 2020 COVID-19 pandemic has illustrated this truth — businesses with customer experience solutions already in place were able to quickly find out what their target audience needed and work to provide it. The post 5 Ways CRM Can Improve Your Enterprise Customer Experience appeared first on SugarCRM.

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How to Drive Growth Through CX

SugarCRM

Businesses revisit their strategic models in an age where customer loyalty is fundamental in the pursuit of profit. In Gartner’s September 2020 survey of business and IT professionals , 24% said their organization invested more into AI since the start of the COVID-19 pandemic—showing huge progress within just six months.

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Why Customer Experience Is Business-Critical and How to Achieve It

SugarCRM

Around 92% of organizations that invest in customer experience say they see an improvement in customer loyalty because of their efforts. That customer loyalty might be one reason that increased customer experience has a statistical correlation to increased revenues for many people. How SugarCRM’s HD-CX Software Can Help.