No More Cold Calling

SEPTEMBER 6, 2019

We complain about consumer experiences all the time—the phone company that lies about your mobile phone charges, the gas company that puts unknown charges on your bill, your internet provider that no one likes because they make promises and never deliver, and the airlines. That’s why a referral culture leads to a stellar customer experience.

Referrals 189

Referrals Customer How To Airlines 189

Pointclear

APRIL 19, 2017

I travel a ton, and the Southwest Airlines 737 feels like my personal Sales Force One.” He is a trust builder focused on leading transformational conversations, those that create and sustain relationships of value. Sales is NOT customer service.”. Mike is author of two of my favorite books: “ New Sales. Simplified. ”

Conference 124

Conference Outbound Social Media PointClear 124

Smooth Sale

DECEMBER 18, 2018

Long ago, airlines went out of their way to ensure passenger comfort. Advertising for one airline did preach that it was the best way to fly. Are conversations boastful or an equal give and take? I began to apply the lesson to every undertaking both professional and social, including attending and hosting parties.

Airlines 60

Airlines Loyalty Hiring Commission 60

Apptivo

JUNE 22, 2022

Collecting data and understanding customer behavior is only the beginning. Nurture leads through customized interactions based on the data collected. Create a good customer experience in all the interactions. Guide users to the sales funnel and achieve conversion. Real-time customer engagement.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52

SugarCRM

MARCH 6, 2020

You’ll have ample access to Sugar executives and specialists, and will be in close proximity to fellow customers who are eager to discuss strategies, share ideas and offer inspiration you can use to outmaneuver of competitors and strengthen connections with customers.

SugarCRM 47

SugarCRM Customer Airlines Scale 47

A Sales Guy

APRIL 6, 2012

I had a brutal experience with United Airlines earlier this week. Wendy and I had a pleasant conversation. I was at the Selling Power Sales 2.0 Conference and had meetings later in the day. I wanted to see how much it would cost to switch flights home. My original flight was around 11:30 a.m. I called United around 9:30 a.m.

Airlines 116

Airlines Conference Customer Sales 116

Hubspot Sales

MARCH 15, 2019

There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. While a strong sales team is essential for closing the deal, buyers are more likely to self-educate and engage with digital content before conversing with sales.

Outsourcing Services 144

Outsourcing Services Scale Lead Rank Lead Scoring 144

LeveragePoint

SEPTEMBER 21, 2018

A strong Value Proposition supports customer conversations that are account-specific with respect to (i) an account’s identity and business, (ii) its problems and objectives and (iii) the decisions it is considering. At Company XYZ, we were able to improve conversion rates for the average rep by one deal a year.”.

Account Based Marketing 20

Account Based Marketing Account Lead Rank Lead Scoring 20