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CRM Hijacks Customer Experience Strategy

Tony Hughes

So far we’ve done half-day workshops in three cities with approximately 80 people ranging from senior business leaders to IT system managers. We asked the participants what they believed the biggest challenges and burning issues are in Customer Experience, and we deliberately avoided steering the conversation toward CRM software.

CRM 82
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Customer Insights to Transform Sales Conversations

Sales Hacker

This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales. Now you have to get commitment from people to participate in the overall process; get commitment from a core group to attend workshop sessions; and get commitment to participate on separate calls or online.

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Sales Hacker’s 35 Most Influential Women in Sales

Sales Hacker

Without further ado, here are some of the female movers-and-shakers who are creating powerful ripple effects and paving the path for the next generation of women sales leaders. Amy Appleyard – SVP Global Inside Sales at Carbon Black, Inc. Andrea Austin – VP at Nokia Software | Published Author.

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B2B Sales Outsourcing Is Dicey. Here’s How to Do It Right

Sales Hacker

I run a European-based sales agency for software and technology companies. In this article, I will summarize what I’ve learned about B2B sales outsourcing. W hat is Sales Outsourcing? Sales outsourcing gives parts of your own sales process to others (individuals or agencies).

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Need an Expert for Your Next Panel, Presentation, or Podcast? Here Are Over 530 of the Top Female Sales Practitioners

Sales Hacker

Sales Technology. VP Nokia Software, North America Sales. National Association of Women Sales Professionals (NAWSP). Showcase Workshop. Digital Sales and Development Manager. VP Europe Sales, Presales and Marketing. General Manager, Worldwide Partner Sales. Senior Director of WW Inside Sales.

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Discovery, Demo, or Disconnect?

DiscoverOrg Sales

SDRs motivated only by activity metrics cast a precariously wide net, without gathering adequate sales intelligence. This article suggests a framework for analyzing the Client Pain Profile (CPP) to guide discovery, focus demos, and further clarify the SDR and AE roles.

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We Asked 9 Successful Sales Leaders About the Economy

Sales Hacker

What do the changing market conditions mean for RevOps and sales? VP of Global Inside Sales at Tray.io. Bonus: Check out Richard’s upcoming free job skills workshop ! Similarly, most demand gen teams set aside budgets for new program pilots, A/B testing, software, agencies, etc. We asked the experts.