Sales and Marketing Management

SEPTEMBER 6, 2019

Given such a clunky, limited system, it’s a wonder that this method of communication caught on at all. From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. Smart companies saw the possibilities of cyber customer service from the beginning, and jumped right on that bandwagon.

Social Media 184

Social Media Outsourcing Services Customer Service Media 184

Sell Integrity

NOVEMBER 23, 2020

Some of the common issues we hear involve: Providing consistency across channels Overcoming employee complacency Finding new ways to connect with customers and accelerate service delivery Time and cross-training Consistent, effective coaching on customer-centricity. The foundation is the company’s mission, vision and core values.

Strategy 117

Strategy Customer Loyalty Coaching 117

Cincom Smart Selling

JANUARY 27, 2015

Smart companies don’t have software initiatives; they have business initiatives that drive software purchases. If each division bought its own technologies (the piecemeal approach), it’d be more difficult to sell since salespeople would have to go to multiple systems to get the information they need. How smart are you?

Scale 48

Scale Smart Company CRM Microsoft 48

SBI

JUNE 10, 2015

In everything we create—from our learning management system and custom training content to our m obile sales apps and observation tool —the user experience is ridiculously simple and highly engaging. In addition to their employees, clients use these solutions to support their customers, vendors, and channel partners.

Up-Sell 50

Up-Sell Decision Maker Revenue Closing 50

Sales Hacker

NOVEMBER 21, 2019

When faced with winning or losing a commission check, they’re going to push forward and work directly with their accounts, not spend time entering data into a CRM system. Products like Yesware and Mixmax ensure inbox data finds its way into the corporate customer relationship management system. Salespeople are busy.

Ideal Customer Profile 83

Ideal Customer Profile How To Churn Face-to-face 83

Factor 8

AUGUST 8, 2019

lead forms or inbound calls), qualifying, and routing them to the appropriate sales channel. They spend their day doing system demos, and the great ones spend more time talking to customers than touring your product. Primary SDR responsibilities include accepting inquiries (e.g.

Inside Sales 31

Inside Sales Hiring Lead Rank Top of Funnel 31

Partners in Excellence

JULY 5, 2016

In some cases, smart companies re-engineered a lot of what they did, slimming things down and doing what they could to eliminate unnecessary workloads. An ever increasing number of channels conspire to interrupt us, each demanding attention, or at least distracting us enough to decide whether they merit attention.

Face-to-face 49

Face-to-face Networking ACT Ideal Customer Profile 49