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Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

Is it fun to encounter a customer who’s spitting mad about something you sold them, a late delivery, or an after-sales service failure? The implication of this state of mind is that these customers haven’t given up on you. Journal of Retailing 80(3):229-37. The post Angry customer? Or defensive.

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45 Top YouTube Channels for Marketing Professionals

Zoominfo

The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. For this reason, we recently published comprehensive lists of helpful YouTube channels for recruiters and YouTube channels for sales professionals. Featured Video: A T-Shirt Design Mistake that Kills Your Sales.

Channels 220
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45 Top YouTube Channels for Marketing Professionals

Zoominfo

The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. MarketingExperiments MarketingExperiments was the first Internet-based research lab to conduct experiments in optimizing marketing and sales processes. Featured Video: A T-Shirt Design Mistake that Kills Your Sales.

Channels 100
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Walk the Flight Line: Get Dirty With Your Troops | Sales Motivation.

The Sales Hunter

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. Have you ever spent a day with your channel partners and joined them on a few sales calls?

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Who Are The “Sales Influencers” In Your Company?

Partners in Excellence

Lori Richardson posed a very challenging question at Focus.com: “What is your definition of a “sales influencer” in a B2B organization?” We need to create cultures where everyone focuses on the customer and the customer experience. ” The answer really needs to be everyone in the company. .”

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3 Strategies to remain On Track yet go Off the Beaten Path

Babette Ten Haken

journals and newsletters from professional disciplines outside of our own? Ask colleagues to recommend the newsletters and journals that they read. The second personal development strategy: READ stuff which makes us uncomfortable. Consider the health of our Inboxes. Are these full of orders from others? I offer 16 Industry 4.0

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

It’s a popular technique in the distribution industry, used to provide added value to the customers and boost sales volume. You increase the size of the order and the customer appreciates that you gave them customized service and convenience. Customers save time and you increase your sales.