A coach should ride shotgun, not hog the driver’s seat
Selling Essentials RapidLearning Center
SEPTEMBER 13, 2023
Consider this scenario: Iris is new on Salim’s customer service team. Salim calms the customer and even gets a new order. After, he asks Iris if she followed what he did. The blog post and Rapid Learning video module are based in part on the following scholarly article: Pierce, J.L. Where do you want to go?”
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