Sales and Marketing Management

AUGUST 29, 2018

When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. These conversations with customers highlight a key point.

Customer Service 270

Customer Service Customer Loyalty Chemicals 270

Hubspot Sales

OCTOBER 25, 2018

It was rated #1 in customer loyalty by Brand Keys Customer Loyalty Engagement Index. This drive-in chain prides itself in operational excellence and its customer service. This music business was started in 2007 and is still growing -- between 2014 and 2018, it added 70 units to its franchise system.

Opportunity 143

Opportunity Real Estate Sports Loyalty 143

Babette Ten Haken

NOVEMBER 22, 2018

This year represents the culmination in an ongoing business pivot – my own leap of faith – I’ve been making since 2014. is about leveraging more collaborative business models and profitable workforces to retain customers. And a whole bunch of other people critical to customer success, as well.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Nutshell

APRIL 10, 2020

As of 2014, the U.S. When prospect and customer data is stored in a CRM, the needs of customers can more effectively be tracked and analyzed. The result is an increase in customer satisfaction and customer loyalty (as well as higher profit margins). Discover customer challenges.

CRM 71

CRM Lead Rank Benefit Follow-up 71

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Top of Funnel

Nutshell

APRIL 10, 2020

As of 2014, the U.S. When prospect and customer data is stored in a CRM, the needs of customers can more effectively be tracked and analyzed. The result is an increase in customer satisfaction and customer loyalty (as well as higher profit margins). Discover customer challenges.

CRM 71

CRM Lead Rank Benefit Follow-up 71

OpenSymmetry

JUNE 30, 2015

With retailers making a shift to omnichannel structures, organizations must find solutions and develop strategies that help drive the desired behavior, improve customer service, and increase customer retention.

Retail 40

Retail Incentives Incentive Compensation 40