2016 Customer Service Study Tools 
Partners in Excellence
MARCH 12, 2024
Preface : When I met John Nardell a years ago, he was an eager but relatively new AE for a company selling DevOps tools. John is viciously focused–he deeply understands the customer and their drivers. He will always do the right thing for the customer. Within a couple of years, he grew to be the top performer, globally.
Sales and Marketing Management
DECEMBER 17, 2018
Teams excel at high-speed interactions, and they are especially successful when they are diverse in role and gender [Rock & Grant, “ Diverse Teams Feel Less Comfortable ” HBR 2016]. By assembling teams that included the sales reps, sales engineers, customer service and invoicing specialists, the company beat their own aggressive goals.
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No More Cold Calling
AUGUST 24, 2017
percent of sales reps made quota in 2016. They don’t have the skills or tools for success in a Sales 3.0 They invest dollars in upgrading ERP Systems, marketing, equipment, and software each year, but for some reason, they don’t see value in upgrading the education provided to their sales and service teams. environments.
Lessonly
JULY 3, 2019
So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? Well in 2016, the Human Capital Institute took a deep dive into what onboarding model and strategies are most common. They studied 446 companies of varying sizes around the globe.
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Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.
Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% Enter customer experience management tools and training software, like Lessonly. The post Stop Customer Service Contact Center Turnover with Customer Experience Management Software appeared first on Lessonly.
Salesmate
SEPTEMBER 15, 2021
Despite social media being the most preferred marketing tool with 83% of the marketers using it, many still believe in the myth and don’t implement social media strategy in their marketing process. Various studies as early as 2016 have already proven the crucial effects of social media for businesses and consumers alike.
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