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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? Hire me to speak or conduct a workshop at your next corporate or association event.

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Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Customer service encompasses the actions, processes, software, machinery and people involved in serving, delivering and assisting in taking care of customer needs and requirements. In today’s digitally transforming customer ecosystems, the customer interacts with people, software, systems and machines.

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B2B Sales Training Techniques and Best Practices

Highspot

What makes it more complicated is that 90% of buyers don’t follow a linear sales funnel path , leaving sales reps little to no room for mistakes. This makes B2B sales training more important than ever. What Does the B2B Sales Process Look Like? What Is B2B Sales Training? What is B2B Sales Training?

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B2B Sales 101: Definition, Techniques & More

LeadBoxer

We all know that making a sale is the act of exchanging a product or service in return for cash, but there is far more to selling than what meets the eye. With B2B e-commerce sales predicted to exceed B2C e-commerce sales by 2020, B2B selling is constantly growing. How are B2B sales different from B2C sales?

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Sales training programs are often like that — but they don’t have to be. When done right, they can improve your team’s performance and help you move closer to your sales goals. Why sales training is important. The different types of sales training programs. The 15 best sales training programs.

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The Best Sales Glossary for Sellers

Mindtickle

In the world of sales, effective communication is the cornerstone of success. Whether you’re a seasoned sales pro or just starting your journey, understanding and speaking the language of sales is essential to connect with prospects, build relationships, and close deals.

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The Crunchbase 2023 Influential Women in Sales List

Crunchbase

The Crunchbase 2023 Influential Women in Sales List is a submission-based list. They’re launching sales podcasts, YouTube channels and startups of their own. They’re creating safe spaces to empower female professionals and championing diversity in sales, both inside and outside their organizations.

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