Sales Talk for CEOs: Building a Customer-Focused Sales Strategy with Erik Frank (S1:E14)
Alice Heiman
NOVEMBER 3, 2021
Erik’s strategy includes gathering extra insight into the customer experience through conversations with customers, a newly launched customer survey, and continued customer outreach. Highlights of this Episode: [3:10] Bringing sales experience into the role of CEO. [8:35] 11:25] Why train your customer service team in sales. [15:18]
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