Remove Customer Service Remove Margin Remove Retention Remove Training
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Customer Lifetime Value and Why it Matters

Smooth Sale

When you take the time to analyze the value every customer brings to your business, you better understand what can be done to scale your company. What’s understood by Customer Lifetime Value (CLV)? Before calculating Customer Lifetime Value, you need to get straight a few points. Customer Lifespan.

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Three Reasons Why Executives Need to Invest in Customer Experience Now

Miller Heiman Group

When organizations follow customer experience best practices, they improve customer loyalty. Higher customer loyalty increases customer retention rates and spending per customer. One metric that clearly differentiates Leaders from Laggards is spending on customer experience training.

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Must-Ask Questions When Choosing a Custom Packaging Supplier

Smooth Sale

Timeliness is crucial for e-commerce businesses because they must ship their products promptly to satisfy customers. Consider choosing a supplier within your region to receive the fastest lead time, but ensure it fits your company’s financial margins first. Learn more to train teams and join the advocacy program.

Hiring 78
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Five Ways to Increase Sales for Your Small Business

Smooth Sale

One may benefit from offering cut-price deals, while another may find that providing a more customized service helps them to attract higher-paying customers. The best approach for your business will likely depend on many factors, including your industry, target market, and product or service you offer.

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How COVID19 is Changing Food Business Finance

Smooth Sale

He believes that customer service is key to long-term business success. The banking sector is doing the same as it aims to gauge credit scoring without physically conducting an assessment through sophisticated software that can raise margins. ” Learn more to train teams, and join the advocacy program.

Hiring 78
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Eight Actionable Strategies To Slash Your Fleet Costs

Smooth Sale

The amount you can save negotiating with dealers tends to be relatively small because of their margin requirements. Most fleet managers believe that vehicles require servicing every 3,000 miles. The better way to deal with this is to offer an effective employee safety training course. Boost Retention.

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4 Ways We become Professionally Predictable to Customers

Babette Ten Haken

Consider the impact professional predictability has on customer experience, success and retention. When Yesterday’s business development and customer success strategies continue to marginalize us, we become professionally predictable. She is a STEM-trained scientist, corporate catalyst and design thinker.