2016 Customer Service Opportunity Study 
Partners in Excellence
MARCH 12, 2024
Like others who’ve offered their stories, John has a clear purpose: “Each sale represents not just a key performance indicator but also an opportunity to enhance someone’s life.” My brother was studying industrial engineering at USC and conducted his senior project on the company for his ERP class.
Corporate Visions
APRIL 30, 2019
If you don’t phrase an apology the right way, a lukewarm relationship with your customer will get very heated, very quickly. Not only do you risk losing the customers you’ve wronged, you risk all future revenue from those relationships. In other words, a service failure is actually an opportunity to increase customer loyalty!
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Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% Whether it’s 15 minutes a day or 30 minutes a week, an ongoing training block not only lends itself to multiple opportunities to train, but also shows your agents your dedication to their continued education and career growth.
Salesmate
SEPTEMBER 15, 2021
The global reach for that platform, combined with a solutions-based approach, has yielded many new opportunities and sales. Various studies as early as 2016 have already proven the crucial effects of social media for businesses and consumers alike. Michelle Ebbin . Founder, JettProof.
LeadFuze
JULY 16, 2019
According to research, only 14 percent of large B2B companies claimed to be genuinely customer-centric in 2016. As a corollary of this statement, it is evident that much needs to be done by B2B organisations to become customer-centric. Some noteworthy technologies to build your customer experience include: Live Chats.
Hubspot Sales
AUGUST 7, 2018
Understanding the reasons why a prospect became a customer, opted for the competition, or made no decision at all makes your sales process all the stronger for future bids. In a 2016 study by CSO Insights , researchers found teams that regularly used win/loss analysis outperformed those that did not. What did they have to say?
Sales and Marketing Management
JUNE 10, 2019
Turns out, the inevitable customer crisis can become one of your best opportunities to deepen customer commitment?—?if The Service Recovery Paradox has been well documented in consumer settings, but only recently validated for the B2B environment. The inevitable customer service failure needn’t incite panic or dismay.
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