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What Sales Leaders Need to Do to Hire and Evaluate Talent More Effectively

Miller Heiman Group

In 2018, just 54 percent of all sellers met their sales quotas, according to CSO Insight’s 2018-2019 Sales Performance Study. Furthermore, only 16 percent of sales leaders say they are confident they have the talent needed to succeed into the future, according to CSO Insights’ 2018 Sales Talent Study.

Hiring 62
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The Missing Link Between Your CRM Investment and Sales Performance

Miller Heiman Group

In our 2018 Sales Operations Optimization Study conducted by CSO Insights, only 47 percent of respondents reported adoption rates of greater than 90 percent. In our 2018 Sales Operations Optimization Study, we also asked respondents to share which areas needed the most improvement over next 24 months.

CRM 81
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5 best practices for offering excellent customer service

Zendesk Sell

According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service. Make the right tools available for your team to succeed. Implement the right tools. Poor customer service has the opposite effect.

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The Missing Link Between Your CRM Investment and Sales Performance

Miller Heiman Group

In our 2018 Sales Operations Optimization Study conducted by CSO Insights, only 47 percent of respondents reported adoption rates of greater than 90 percent. In our 2018 Sales Operations Optimization Study, we also asked respondents to share which areas needed the most improvement over next 24 months.

CRM 51
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Fearless in the Face of the Fiduciary Rule

OpenSymmetry

The ruling removes significant incentive for veteran advisers to remain in the industry or new advisers from entering the marketplace because of the reduction (or elimination) of commissions. The changes become effective in April 2017, and full automation is expected by January of 2018, which will include websites for the exemption.

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Four Ways Talent Management Can Help Your Organization

OpenSymmetry

As stated in a previous blog post on motivating employees, the Human Capital Management market is growing rapidly, especially the talent management component, accounting for roughly 35% of the entire HCM solutions revenue by 2018. Trust me, if you have the opportunity to read the entire report , it is definitely worth it.

Scale 40
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The difference between a product-led, sales-led & marketing-led approach

Close.io

Give them the right incentives to keep using your product. Keep in mind that 39% of mid-sized companies changed their app stack between 2017-2018. In these companies, users—who are usually not the buyers—don’t have the time or willingness to use new tools. Image source: Blissfully. An example of such a product is Marketo.