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Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

Social listening is the process of listening to conversations between customers and prospects on social media platforms in order to gain insights about your brand and industry. From a customer service perspective, you may approach these two customers with the same solution.

Analysis 130
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Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

Social listening is the process of listening to conversations between customers and prospects on social media platforms in order to gain insights about your brand and industry. From a customer service perspective, you may approach these two customers with the same solution.

Analysis 176
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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

Social Commerce Will Give Prospects New Shopping Options Take one scroll through Instagram and TikTok and you're guaranteed to come across one item you can buy. Customer service tools: Customer service tools make sure your customers feel like their needs are tended to every step of the purchase process.

Trends 99
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Contact Management: Definition, Importance & Features

Nutshell

An essential tool for growing your business, it helps you share customer data across your company. Everyone—from marketing and sales to customer service—is on the same page about your customers and leads, enabling them to collaborate , thus creating a pleasant customer experience. The result?

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Insights on Outbound Conference in Atlanta

Pointclear

The entire day was spent talking about prospecting. movement harshly declare that proactive targeting and prospecting for new business is dead. These so-called experts proclaim that cold-calling is ineffective and pursuing prospects that aren’t coming to you is a waste of time. The more you prospect the luckier you get.”.

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Do Your Holiday Parties Project What You Preach?

Smooth Sale

When we can deliver as much as possible in the manner prospects desire, they become loyal clients. Long ago, airlines went out of their way to ensure passenger comfort. Advertising for one airline did preach that it was the best way to fly. Doing so aids us in coming to an improved understanding of client need.

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Podcast 120: Future Proofing Your Sales Career With Anita Nielsen

John Barrows

When you are getting ready to call the airline for example and get the automated bot on the phone. With higher level stuff, the human is worth more than any other way of dealing with a situation in sales or customer service. How annoying is that? If the FAQs on a website don’t help you but there’s no support.

Scale 77