article thumbnail

The Customer Is Rarely Right

The Sales Heretic

One of the most common clichés in business is “The customer is always right.” It’s a staple of books and training seminars on sales, marketing, and customer service. While today’s buyers certainly have access to more information than ever before, there are still plenty of things they typically don’t know, and [.].

Customer 120
article thumbnail

Tactics To Help You Meet Your 2020 Sales Goals

Sales and Marketing Management

As startling as that statistic is, it’s not all that difficult to believe, what with buyers having ready access to digital content, their reliance on social media and the rise of e-commerce. Forrester estimates that 82% of buyers will have viewed at least five pieces of content from the vendor that wins their business. Host webinars.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What should a business lunch consist of? | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

New prospective customer not looking to buy yet. New prospective buyer getting ready to buy. Existing customer who you are building a relationship with and/or who is ready to buy. Public Seminars – See Jeffrey Live! Upcoming Seminars. Tweet Share There are 4.5 business lunch categories: 1.Building GREAT food.

Hiring 260
article thumbnail

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

” It’s also the easiest excuse for a buyer to give in order to make the salesperson go away. The customer believed you were not the right choice. Public Seminars – See Jeffrey Live! Upcoming Seminars. Most of the time when a prospect tells you why they say no, they’re not telling the truth.

Hiring 219
article thumbnail

The 21.5 BEST Places To Network | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

NOTE: Often at a business networking event everyone’s trying to sell – you gotta be able to wear either the buyer or seller hat, and listen for your opportunity. Forty under forty, power breakfasts, seminars. This is the best place to learn about your product, your competition AND your customers at the same time.

article thumbnail

Make More Sales By Avoiding These Common Blunders | Jeffrey.

Jeffrey Gitomer

Asking questions (the answers of which are none of your business) about money to try to “qualify” the buyer. You have accomplished nothing, and failed to understand that the buyer is also qualifying you. Public Seminars – See Jeffrey Live! Upcoming Seminars. No memorability anywhere. Raleigh, NC.

Hiring 225
article thumbnail

How Are You Using The Power of First Impression? | Sales Training.

Jeffrey Gitomer

Filed Under: Attitude , Generating Referrals , Networking , Presenting , Sales , Success Tagged With: attitude training , corporate sales training , customer loyalty training , customer service , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales blog , sales leadership , sales training , selling skills.

Hiring 294