Remove Cancellation Remove Customer Service Remove Study Remove Training
article thumbnail

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Author: Ajay Gupta It’s well-known that keeping customers is much more cost-effective and profitable than securing new clients. Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. Put your whole team in a customer-facing role. Let me explain each one.

article thumbnail

Sales Training System: Do You Have One? | Sales Motivation and.

The Sales Hunter

Sales Training System: Do You Have One? Do you have a sales training system you believe in? It never ceases to amaze me how few salespeople have a personal sales training system. For some reason, they either believe sales training is the responsibility of the company they work for or they’re so good they don’t need it.

System 160
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Jeffrey Gitomer

Online Training. Study the thoughts and writings of positive people. Speak Your Mind Cancel reply. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Want to Start Making an Attitude Change? | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Gitomer | March 14, 2011 | Leave a Comment. Invest time, don’t spend it.

Hiring 257
article thumbnail

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Jeffrey Gitomer

Online Training. Study this list, and add to it. Speak Your Mind Cancel reply. Customer Loyalty. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Characteristics of Trusted and Trustworthy People. Gitomer | November 17, 2011 | Leave a Comment. Tweet Share From my personal life experiences, here are 23.5 Share this Post.

Hiring 295
article thumbnail

How Customer Support and Sales Can Assist Marketing Initiatives

LeadFuze

SaaS Case Study: How Customer Support anbd SalesCan Assist Sales Initiatives. If you want your brand to stand out, it’s important that the customer journey from acquisition to retention be seamless. Customer support and sales teams need to be trained and in sync with the sales team. Source: Crazyegg.

article thumbnail

Every Great Salesperson Was Once a Beginner | Jeffrey Gitomer.

Jeffrey Gitomer

Online Training. Actually I started studying sales in 1972. Speak Your Mind Cancel reply. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Every Great Salesperson Was Once a Beginner. Gitomer | January 6, 2012 | Leave a Comment. Tweet Share Every great salesperson was once a beginner. That’s easy for you to say! MARCH 22/23.

Hiring 226
article thumbnail

Book Review: The Challenger Sale | Sales Motivation and Sales.

The Sales Hunter

I recently read The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson. In the book, the authors reveal the findings from their extensive studies regarding the sales process. Their study breaks salespeople into 5 distinct categories and one of them is “the challenger.”