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How Do You Create a Customer Service Training Program? Start With Authenticity.

Lessonly

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

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Informal vs. formal learning: What’s the difference?

BrainShark

Organizations looking into employee education programs, professional development tools like sales enablement software, or learning management systems (LMS) often wonder whether formal or informal learning, or some blend of the two, is right for their teams. . Formal learning often includes: Courses. Related: The Best Enterprise LMS 2.0

Fashion 62
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Meet the Spiff Team: Chapter Ten

The Spiff Blog

Lulu has experience in customer service, sales, onboarding, data analysis, and languages (he speaks three). Lulu has a deep passion for fashion and uses fashion as a means of self-expression. After meeting some family friends who were software engineers, Jacob found himself wanting to learn how to write software.

Meeting 71
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Please, Don’t Make Powerpoints for eLearning Software

Lessonly

This three-part series is all about maximizing your business’ elearning software. In Part 1 , we’ll chat about online courses, in Part 2 we’ll discuss the downfalls of powerpoints, and then we’ll conclude in Part 3 by talking more holistically about learning solutions. It’s time for better elearning—let’s get to it!

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23 Client Gifts that Keep Your Company Top of Mind All Year

Hubspot Sales

Customer retention is crucial to sustainable company growth. But how do you combat churn and show your customers just how much you care about their business? Besides a fantastic product and excellent customer service the answer is gifts, of course. Custom golf balls & tees. Not sure where to start?

Company 143
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7 Highly Effective LinkedIn Summary Templates for Sales Reps

Hubspot Sales

Of course, any random tale won’t do. To demonstrate the value of your product and give you some credibility, weave a customer success story into your summary. If the featured customer matches your ideal buyer persona, even better. Customer service. As you can tell, I’m a pretty [adjective] person. Productivity.

LinkedIn 123
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The Ultimate Guide to Creating Cold Emails That Convert From Sending Over 1 Billion Emails

Sales Hacker

I teach it in my Sales Inner Course to get you in the ideal mental state for making sales. He made all his money selling via good-old-fashioned envelopes and mailers. Examples: Open only if you have overseas customer service. Open only if you use expense reporting software. I call it the Secret Smile. That’s right.