article thumbnail

26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk.

article thumbnail

Fixing What People Buy because Clients are not Sold What They Need?

Babette Ten Haken

Alternatively, what happens when your company reconstructs people integrally and cross-functionally? Consider the impact of fixing what is broken on employee and client experience, success, and retention. Who in your organization understands how critical complexity is to client success and retention?

Hiring 157
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Hidden Talent in Your Ranks

Sales and Marketing Management

As such, many companies today are beginning to look with renewed interest at their most readily accessible talent pool when filling open roles: their own employees. Rather than battling for new hires in an uber-competitive job market, smart companies are moving to train and promote from within. According to the U.S.

article thumbnail

Creating A Customer-Centric Strategy

Sell Integrity

Internally, a commitment to the customer has been shown to boost engagement, productivity and retention while reducing inefficiencies and saving money in the long run. While it takes an investment of time and resources to create a customer-centric culture, it’s one the pays off in a whole host of ways.

Strategy 117
article thumbnail

Customers From Hell – Top 4 Tips for Handling

Klozers

The recent increase in the number of Online Reputation Management companies validates this, however smart companies have learned some simple strategies and techniques on how to deal with the Customers From Hell, and try to catch them before the problem escalates, let alone they post anything negative online.

article thumbnail

Top 5 Hiring Trends for 2020!

Pipeliner

Not only does offering the ability to work remotely increase retention rates, but providing flexibility in location and work hours also proves to be the single most effective way to increase the pool of potential candidates when looking to fill a position. 4. Seeking Gen Z Candidates.

Hiring 98
article thumbnail

Seven Sales Leaders on the Challenges They Overcame in 2020 & Their 2021 Predictions

Hubspot Sales

Zach Rego on maintaining high morale and retention on an all-remote sales team. As for 2021, Zach expects to face the challenge of maintaining high employee retention and career advancement in a remote work environment. “As Zach Rego is the VP of Sales and Marketing at Unstack , a marketing platform software.