Miller Heiman Group
JUNE 4, 2019
Imagine what your customer relationships and company reputation could be if your customer service team made the same authentic connection with customers as Zappos does. Businesses today must be able to compete not only on price and performance—but also on service. Customer Loyalty: The Secret to Success.
BuzzBoard
FEBRUARY 28, 2024
This kind of rapport leads not only to repeat business but also to referrals, contributing to agency growth and profitability. billion in 2018 and is projected to grow in the future. A crucial strategy involves engaging and transforming your current customers into brand evangelists for your small agency.
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Zoominfo
SEPTEMBER 1, 2019
This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.
Alice Heiman
MAY 23, 2019
In May of 2018, Salesforce reported that 57% of sales reps didn’t hit their sales goals. Fortunately, by the end of 2018 things were looking up. Are you the customer-service leader? . Leadership is better able to determine what problem your customers have, how you solve it, and why your solution is best.
Miller Heiman Group
MARCH 10, 2020
Loyalty drives the 4 Rs: revenue, reputation, referrals and retention. Just meeting, not to mention exceeding, the modern customer’s expectations for a personalized, enhanced, omnichannel experience is getting harder. Our 2018-2019 Sales Performance Report showed that 70% of B2B revenue comes from existing customers.
Hubspot Sales
MAY 10, 2018
In fact, a 2018 HubSpot survey showed 77% of respondents research brands before they engage with them. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service. And in today’s economy, that starts with great reviews from fantastic customer service.
Circleback
JANUARY 30, 2018
More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018. Data Will Be Key.
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